REF: PMM/06/2018 :- PRODUCT MARKETING  MANAGER :

The job holder will be a part of the Products & Marketing unit of the Bank and be responsible for product ownership of particular new and existing Bank products and services with accountability for attaining business objectives for the products and services portfolio.

Key Responsibilities
The Incumbent will report to the General Manager, Products & Marketing and will:

• Create specific Product Marketing plans for selected products and execute them in conjunction with Marketing and Business Units.
• Plan and execute promotion campaigns to foster the sales of selected  products and services
• Establish and maintain external partnerships like merchants tie-ups/service provider arrangements to bolster certain products
• Design, implement and maintain certain services/products that have bankwide implication but no defined business owners viz. customer loyalty programs, staff incentive schemes, product Apps etc.

Competencies

• A good awareness of financial products and services including bank accounts, payment cards and digital products.
• Ability to strategize marketing plans specific to financial products, develop action plans thereon and execute them within budgets and deadlines.Ability to identify suitable merchants and service providers and establish working relationships with them to enrich features of financial products with attractive benefits
• Ability to understand and adapt technology driven solutions in the financial products space

Personal Skills/Attributes:

• Excellent communications skills; must have excellent writing and language skills
• Should be creative and technology savvy person with innovative ideas
• Should have market knowledge and contacts to establish third party partnerships to  add feature benefits to financial products

Qualifications

• Must have at least 5 years experience in working in a Product Marketing function in a commercial bank OR in a Strategy/Client Management function in a leading Advertising Agency with experience in handling large commercial Bank accounts. Exposure to technology driven and digital products will be an added advantage. Candidates with no relevant experience as above or with purely business development/sales experience need not apply.
• Bachelor’s degree in a suitable discipline
• Preferred age 25-32 years

Country: 400 views

The Bank is looking to recruit a competent and highly motivated individual for the following position:

REF: CDML /6/2018 -COMMERCIALIZATION AND DIGITAL MARKETING LEAD

The role holder will be responsible for driving customer acquisition and retention through digital marketing, digital salesforce and customer experience initiatives. Leading strategic planning to enable the Digital Factory to achieve its long-term customer acquisition and retention objectives while achieving maximum value from customers. Driving adoption of new digitized customer journeys and analytics uses cases

Key Accountabilities
The Incumbent will report to the Digital Factory Manager or any other official as may be designated and will be responsible for:

• Setting and being responsible for achieving of the commercial strategic objectives of Digital Factory
• Owning customer acquisition and retention targets (thus, creating and delivering the short and long term marketing and customer acquisition plans including but not limited to digital marketing, salesforce and offline marketing)
• Providing oversight for brand marketing and acquisition, customer experience and digital products
• Driving customer lifecycle management and using advanced analytics to drive value from our customers
• Participating in the preparation of the business plans for Digital Factory
• Implementation of preventive actions to assure targets are achieved
• Driving customer usage of new digitized customer journeys and use cases

Competencies
Qualification

• Bachelors degree and preferably an MBA
• Good standing and assertiveness, with excellent team work attitude and proven ability to influence and coordinate teams beyond his/her own department

Experience

• Minimum of 5 years commercial management experience (3-4 of which should have been in a similar role in e-commerce, telecoms, banking or related industries)
• Experience in consumer segment marketing
• Retail banking experience would be a plus

Knowledge

• Extensive knowledge of digital marketing and acquisition, analytics and digital products
• Experience in developing product visions and customer journeys

Country: 400 views

REF: AFYA/A+IMARISHA/07-2018
JOB GRADE: B2
REPORTING TO: Chief of Party
DEPARTMENT/PROGRAM/PROJECT: APHIAplus IMARISHA & AFYA TIMIZA

Amref Health Africa in Kenya is seeking to recruit two (2) Administrative Assistants for APHIAplus IMARISHA and AFYA TIMIZA projects funded by USAID. APHIAplus IMARISHA seeks to support health system strengthening towards provision of quality HIV/AIDs care for 15 months (April 2018 – June 2019) in Isiolo, Marsabit, Wajir, Mandera, Garissa and Tana River while AFYA TIMIZA seeks to sustainably improve health outcomes for mothers, children and adolescents in Samburu and Turkana counties over a five year period (October 2016 – September 2021). The project supports enhanced access to and utilization of quality Family Planning/Reproductive, Maternal, Newborn, Child and Adolescent Health (FP/RMNCAH) services in selected Sub-Counties in Samburu and Turkana Counties.

Main Purpose
Under the supervision of the Chief of Party, the jobholder will perform a wide range of administrative and office support activities to ensure the efficient and smooth day-to-day operation of the respective project.

Qualifications

• Degree in a business management/Administration
• Good Communications skills
• Values of teamwork, diversity and integrity must also be present
• Strong organisation & planning
• skills with the ability to multi-task in a high-paced environment
• Ability to work interdependently and with minimal supervision
• Attention to detail
• Excellent time management skills and the ability to prioritize work
• Possess creative problem solving abilities with an orientation towards results.
• Strong skills in use of Microsoft Excel and Word

Experience

• Minimum 3 years proven experience as an administrative assistant
• Experience in USAID funded projects and processing of DA1 will be an added advantage

Principal Responsibilities
Administrative support including communication

• In  charge of receiving and dispatching correspondences, office incoming and outgoing calls. Prepares drafts for responses for the project.

DA1 Processing

• Ensures DA1  processing is done to all invoices with VAT by typing the forms, dispatching the forms to USAID on time, receiving the approved from USAID, dispatching  the approved forms to the vendors, making telephone and email follow ups, receiving refunds from vendors and updating the VAT tracker on a daily basis.

Reception

• Receives all visitors and acts as the first point of reference for all enquiries for the project.

Planning

• Coordinates the project calendar of events with the relevant offices both internal and external. These are both annual planning and ad hoc planning of activities and project work plan.

Organising

• Manages the execution of events including meetings workshops and other work-related gatherings within the project.

Reporting

• In charge of compilation processing and distribution of a variety of reports including minutes of various meetings, programme  monthly, quarterly and annual reports
• Maintain the reporting schedule and send reminders of deadlines to report owners

Information management

• Develop and maintain relevant databases and filing systems for optimal management of information and contacts for the project.

Custodian of Project Assets

• Maintaining an updated Asset register at all times. Ensures compliance with maintenance/servicing schedules for printers, vehicles etc.
• Proactively suggests ways to improve office working environment (posters etc)

Finance & Procurement

• Utilises the ERP process for all requisitions (travel, office supplies, etc), liaising  with  procurement  as  needed.  Checks  invoice  status  as  needed
• following queries.
• Responsible for processing and acquiring field activity advances for various activities in the project. Responsible for making payments to the participants as per the organisation allowances payment policies.

Supervision

• Supervises programme support staff: drivers, messengers, cleaners, Office Assistants.

Transport

• Programme logistics including local transport for staff, managers,outreach specialists and visitors, air tickets and taxis.
• Hotel and flight bookings

Country: 546 views

REF:SMO/06/2018- SOCIAL MEDIA MARKETING OFFICER :

The job holder will join the Social Media team of the Bank which develops and manages the growing Social Media and Online activities for the Bank. This includes but not limited to assisting in implementing the Bank’s Social Media strategy, developing brand awareness, generating inbound traffic and cultivating leads and sales.

Responsibilities
The Incumbent will report to the Social Media Manager and will assist in:

1. Developing Social Media Strategy

• Developing the plan and the parameters for the Bank’s Social Media Strategy.
• Determining objectives, establishing what needs to be accomplished and defining how it will be done, in close liaison with various departments/segments/external partners.

2. Social Advertising and Analysis

• Planning and placing social media adverts on platforms such as Facebook, Twitter, Google display ads etc.
• Identifying and setting up the correct target audience for each campaign.
• Experimenting with different types of adverts, creatives and analyzing the results of social media ads.
• Monitoring and refining ad campaigns for maximum Return 0n Investment (ROI)

3. Managing Social Media campaigns

• Monitoring and reporting performance of Social Media Campaigns
• Tracking and monitoring the effectiveness and success of online initiatives (Facebook ads, Twitter ads and Google ads), in order to calculate Return On Investment and determining efficacy and areas for social media campaign improvement.
• Collaborating with Agency for campaign related discussions

5. Managing Bank’s Social and Digital touch points

• Collaborating with the agency to develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand / Segment / product focused messages.
• Ensuring Digital touch points (Screensaver, ATM Screens, Branch LCD Screens) are updated on a frequent basis and that messaging is timely and relevant.
• Coordinating social media messaging with Marketing department, Product department and Segments heads to align with organizational goals.

4. Engaging and Monitoring Social Media Audience

• Engaging audience on Social Media and responding to them in a timely manner
• Monitoring the Social sites for any positive or negative feedback about I&M Bank and its products & services and alerting the relevant branch/ department.

5. Website and Search Engine Optimization

• Using various analytical tools available to measure website activity and having a good understanding of Search Engine Optimization
• Managing the redesign/redevelopment of the organization’s website and suggesting ways to improve the usability, design and content of the website on an ongoing basis.
• Managing and updating website content regularly

6. Reporting

• Reporting on various Social Media activities, campaigns, and website statistics using various tools available.

7. Email Communication and Marketing

• Creating content for various internal and external communications.
• Planning, designing, testing, and scheduling/sending out marketing emails and campaigns that drive product/service signups, lead generation and improve product awareness.
• Working with the ICT team to obtain targeted customer data needed for email marketing campaigns.
• Measuring and reporting on performance of all email marketing campaigns, including advising on how to improve results.

Competencies
Personal Skills/Attributes:

• A creative mind (Thinking out of the box)
• Excellent communications skills; must have excellent writing and language skills  and knowledge on how to write effective copy in different styles, for websites, twitter, Facebook, etc.  Must have ability to visualise as well as convey a message into relevant and interesting content.
• Technical skills in designing and use of Designing tools such as Adobe Creative Suite will be an added advantage.
• Aware/familiar with online tools for Social Media management
• Customer focused
• Should be creative and technology savvy person with innovative ideas

Qualifications and Experience:

• Bachelor’s degree in Marketing, Journalism and Public Relations. (Degree in Digital Marketing or equivalent coursework would be an added advantage)
• Demonstrated experience in  a specialized  Social Media and Digital Marketing company or be a key member of the Social Media team of a major organization
• At least 2 years’ experience of Social Media Marketing  in– LinkedIn, Twitter, Facebook, Google+, YouTube, Instagram  e.t.c
• Experience in handling social media within the banking sector will be an added advantage
• Preferred age 25-32 years

Candidates with no prior hands on experience in handling social media in an organisation need not apply.

Country: 363 views

The Bank is looking to recruit a competent and highly motivated individual for the following position:

REF: DE /6/2018 – DATA ENGINEER

The role   holder   will be responsible for collecting, stitching together and analyzing data to enable insights (e.g., operational insights)

Key Accountabilities
The Incumbent will report to the Digital Factory Manager or any other official as may be designated and will be responsible for:

• Thinking in terms of databases, structured and unstructured data and integrating data in clean accurate ways. Also building reports and dashboards using Spotfire and Tableau
• Acting as a liaison between Analytics and IT teams
• Assisting data scientists to transform their algorithms into usable and performing code
• Developing data and information structure
• Interacting with data scientists and translators to understand how data needs to be presented

Competencies
Qualification

• BS/BA Degree (MS preferred) preferably in Computer Science, Statistics, Math or equivalent combination of education and experience
• SQL skills and experience in working with Hadoop, Hive, Map Reduce, Teradata, QSTK, R, Python, C# and, Java
• Solid business and collaboration skills, and responsive to service needs and operational demands

Experience

• 5+ years of experience with data analysis and preparation, including considerable experience with very large data sets and unstructured data
• Strong experience in database development & data model design

Knowledge

• Deep knowledge of machine learning, statistics, optimization or related field
• Experience with R, Python, Matlab is required, programming in C, C++, Java
• Knowledge of computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
• Advanced knowledge of statistical techniques, data mining, machine learning (regression, decision trees, clustering, random forests, generalized linear models, etc.)
• Attitude to thrive in a fun, fast-paced start-up like environment

Country: 360 views

The Bank is looking to recruit a competent and highly motivated individual for the following position:

REF: DS /6/2018 – DATA SCIENTIST

The role   holder   will be responsible for designs, prototypes, and building the next-generation analytics engines and services with basic visualization ability.

Key Accountabilities
The Incumbent will report to the Digital Factory Manager or any other official as may be designated and will be responsible for:

• Evaluating the business problem and thinking of possible data sources and algorithms to develop a hypothesis. Thinking about the logic and math behind the code to generate insights from chaotic data
• Developing robust analytical models to address complex business problems and driving innovation.Conducting advanced statistical analysis to provide actionable insights , identifying trends and measuring performance
• Implementing data solutions through basic visualization tools
• Providing thought leadership by researching best practices, conducting experiments, and collaborating with business leaders

Competencies
Qualification

• MS/PhD in computer science, statistics, or operations research or related technical discipline (eg. math)
• Expert in working with large data sets, simulation/ optimization and distributed computing tools (Map/Reduce, Hadoop, etc.)

Experience

• 7+ years’ experience in a statistical and/or data science role, with deep knowledge of machine learning, statistics and optimization
• Considerable experience with a wide range of tools including SparkML, H2O, FlinkML, TensorFlow, etc.
• Experience in working with basic visualization tools such as Tableau and Qlik, etc.
• Excellent written and verbal communication skills along with strong desire to work in cross functional teams

Knowledge

• Deep knowledge of machine learning, statistics, optimization or related field
• Experience with R, Python, Matlab is required, programming in C, C++, Java
• Knowledge of computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
• Attitude to thrive in a fun, fast-paced start-up like environment

Country: 341 views

Delivery Responsibilities:
The Research Engagement Director will assemble a team of Busara advisors and researchers to structure successful projects that deliver data, value and knowledge to the client / PI. Core delivery responsibilities include, but are not limited to:

• Manage and coordinate a portfolio of projects across multiple client bases (primarily academic researchers, but also private sector, government etc.).
• Structure, design, and deliver external and internal engagements to client’s / PI’s satisfaction
• Manage, motivate, and coach staff in the Labs Division (Research Specialists, Labs Managers, Labs Coordinators, Lab Officers, and Labs Assistants) to execute projects in their portfolio.
• Strategically assemble teams on projects that maximize the probability of success, but also develop new skills and competencies among Busara’s talent pool and supporting divisions.
• Stay current on the latest research in qualitative and quantitative methods, behavioral science, psychology, economics, development and any other relevant field to provide creative direction for engagements.
• Ensure the overall operational quality of the Labs division, including that research and data systems are maintained and processes adhered to with the strictest standards. Also ensure adherence to our ethical and open science standards.
• Ensure quality on all work products produced and drafted for research projects by giving regular feedback to Labs teams, but also occasionally contributing to content.
• Regularly coordinate across divisions to ensure research and data systems are up-to-date and state of the art.
• Serve as the primary relationship manager for clients, partners, and PIs. Understand and preempt needs of stakeholders through proactive communication and troubleshooting.
• Structure successful project onboarding and offboarding exercises to support knowledge management between projects.
• Design proposals, concept notes, and pitch decks for new partnership opportunities and knowledge sharing. Present at conferences, networking events, or client meetings.
• Contribute to the design, execution, and dissemination of Busara internal research projects.

Portfolio Growth Responsibilities:
In addition to project responsibilities, the Engagement Director also has the following growth responsibilities to ensure the growth and sustainability of the organization:

• Develop a portfolio of projects that contributes to quarterly and annual business development targets for the organization
• Proactively design internal research, thought pieces, and demos to help facilitate new research offerings and service lines
• Support Busara’s strategic planning by identifying markets of interest, future service lines, high priority partnerships and priority investments.
• Develop lasting relationship with researchers and others to build long-term partnerships and promote behavioral science as an embedded tool within their organizations.
• Serve as primary points of contact on large, multi-year projects and support VPs to develop effective engagement strategies for those projects.

Organizational Responsibilities:
Lastly, Engagement Directors have the following organizational responsibilities to ensure a healthy and functioning workplace:

• Drive the strategy of the Labs Division by setting annual targets, managing any team building events, and ensuring cross-division harmony on priorities for the organization.
• Serve as a core member of the senior management team, responsible for setting organizational strategy, holding other team members accountable, and making senior hiring decisions.
• Manage communications to ensure clear internal knowledge management and harmonization across the Labs Division
• Serve as Direct Managers to a team of Research Specialists and Labs Managers
• Serve on internal committees when necessary.

Requirements
REQUIRED QUALIFICATIONS:

• A Bachelor’s degree in Economics, Social Sciences, Public Policy, or related fields.
• Expertise in experimental approaches, particularly social science experiments.Previous experience designing and running randomized controlled trials or lab experiments
• Experience managing or mentoring senior staff and young professionals (3+ years)
• Strong previous experience in a client-delivery role, particularly in the research implementation space (e.g. IPA, JPAL, IFMR, Experimental Lab Manager)
• Proven interest in behavioral science
• 5-7 years previous work experience
• Demonstrated ability to develop relationships with partner organizations
• Excellent management and organizational skills
• Flexible, self-motivating, able to manage multiple tasks efficiently, and a team player
• Interest and experience working in a fast-paced working environment
• Fluency and excellent communication and writing skills with a mastery of English
• Ability to execute projects while sustaining a global focus and vision for institutional planning and decision-making

DESIRED QUALIFICATIONS:

• A Master’s degree or PhD in Economics, Social Sciences, Public Policy, or related fields.
• Strong previous experience managing teams of researchers or consultants in East Africa
• Experience sitting on senior management teams and developing organizational strategy

Country: 360 views

Delivery Responsibilities:
Engagement Directors will work to assemble a team of Busara advisors and researchers to structure successful projects that deliver value and knowledge to the client. Core delivery responsibilities include, but are limited to:

• Manage and coordinate a portfolio of projects across multiple client bases (researchers, private sector, government etc. ).
• Structure, design, and deliver external and internal engagements to client’s satisfaction
• Manage, motivate, and coach a team of associates and analysts to execute projects in your portfolio.
• Strategically assemble teams on projects that maximize the probability of success, but also develop new skills and competencies among Busara’s talent pool and supporting divisions.
• Stay current on the latest research in qualitative and quantitative methods, behavioral science, psychology, economics, and development to provide creative direction for engagements.
• Responsible for final quality backstop on all work products produced and drafted for engagements by giving regular feedback to project teams, but also occasionally contributing to content.
• Serve as the primary relationship manager for clients and partners. Understand and preempt needs of stakeholders through proactive communication and troubleshooting.
• Structure successful project onboarding and offboarding exercises to support knowledge management between projects.
• Design proposals, concept notes and pitch decks for new business opportunities and knowledge sharing. Present at conferences, networking events, or client meetings.
• Contribute to the design, execution, and dissemination of Busara internal research projects.

Portfolio Growth Responsibilities:
In addition to project responsibilities, Engagement Directors also have the following growth responsibilities to ensure the growth and sustainability of the organization:

• Develop a portfolio of projects that contribute to quarterly and annual business development targets for the organization
• Proactively design internal research, thought pieces, and demos to help facilitate new market offerings, service lines, and potential revenue sources
• Support Busara’s strategic planning by identifying markets of interest, future service lines, and priority investments.
• Develop lasting relationship with clients to build long-term partnerships and promote behavioral science as an embedded tool within their organizations.
• Serve as primary points of contact on large, multi-year projects and support VPs to develop effective engagement strategies for those projects.

Organizational Responsibilities:
Lastly, Engagement Directors have the following organizational responsibilities to ensure a healthy and functioning workplace:

• Drive the strategy of the Projects Division by setting annual targets, managing any team building events, and ensuring clear, division harmony on priorities for the organization.
• Serve as a core member of the senior management team, responsible for setting organizational strategy, holding other team members accountable, and making senior hiring decisions.
• Manage communications to ensure clear internal knowledge management and harmonization across the Projects Division
• Serve as Direct Managers to a team of associates and/or research specialists
• Serve on internal committees when necessary.

Requirements
REQUIRED QUALIFICATIONS:

• A Bachelor’s degree in Economics, Social Sciences, Public Policy, or related fields.
• Strong understanding and application of rigorous research methods to industry.
• Experience managing or mentoring senior staff and young professionals (3+ years)
• Strong previous experience in a client-delivery role (e.g. management consulting, internal innovation team etc.)
• Proven interest in behavioral science.
• 5-7 years previous work experience.
• Demonstrated ability to develop relationships with partner organizations.
• Excellent management and organizational skills.
• Flexible, self-motivating, able to manage multiple tasks efficiently and a team player.
• Interest and experience working in a fast-paced working environment.
• Fluency and excellent communication and writing skills with a mastery of English.
• Ability to execute projects while sustaining a global focus and vision for institutional planning and decision making.

DESIRED QUALIFICATIONS:

• A Master’s degree or PhD in Economics, Social Sciences, Public Policy, or related fields.
• Previous experience running randomized controlled trials or lab experiments
• Strong previous experience managing teams of researchers or consultants in East Africa
• Experience sitting on senior management teams and developing organizational strategy
• Extensive industry experience in a sector of focus for Busara (health, financial services, energy, governance, agriculture)

Country: 335 views

The Senior Operations Manager plays a key role in managing Busara’s day to day operations globally. Based in Busara’s main operating hub in Nairobi, the Senior Manager supports the Director of Operations in overseeing Busara’s global operations in Kenya, Uganda, Nigeria, Tanzania, Ethiopia, and other countries where Busara has or is building a presence. The Senior Manager is specifically responsible for overseeing day to day facilities planning and management, logistics and procurement, fleet management, security, and operations risk management.

In five years, Busara has grown from four people in one office to over 130 staff across the region, with active projects across Africa. The Senior Operations Manager will play a leading role in supporting Busara’s growth while helping to ensure smooth, efficiently run operations in our existing offices.

The ideal candidate is extremely proactive, a good communicator verbally and in writing, and able to manage and prioritize multiple tasks. Additionally, the ideal candidate should have experience with managing operations in the region, should have working knowledge of best practices in procurement, and should demonstrate good judgment with respect to all operational issues, particularly security.


Responsibilities
The Senior Operations Manager will be responsible for the following:

• Oversee the running and day to day management of all Busara offices through direct engagement with country managers and facilities staff.
• Where necessary, work with office leads to harmonize Busara’s operational procedures across its Kenya and Uganda offices, and help develop and implement procedures to be rolled out to all new offices.
• Manage all aspects of security, from office security to the safety and security of each of our staff members who is traveling. This will involve developing and implementing a system for tracking individual staff who are traveling, assessing the security situation in various countries where Busara works, serving as the first point of contact on security matters, and advising the Director of Operations on key developments and issues.
• Support the Director of Operations by preparing, reviewing, and editing documents including standard operating procedures, policies, and staff communications.
• Provide administrative support to the Director of Operations as needed, including gathering documentation for new country registration and liaising with key service providers.
• Work with each country operations manager to compile and analyze budgets and build purchasing and procurement plans.
• Build and implement a plan to make sure that all visitors to every Busara office have a positive, on brand experience from the moment they enter the door.
• Support the Director of Operations by compiling operations performance metrics, regularly assessing the operational health of all Busara offices.
• Working with each office manager, develop a system to ensure that all local operational risks are addressed and mitigated, including all local requirements and regulations affecting Busara’s operations.
• Assess the value provided by all service providers serving Busara’s operations and make recommendations for new providers where appropriate.

Requirements

• Experience working managing operations in a fast paced environment in Africa.
• Experience with overseeing security or working with an organization in high risk areas ideal.
• Proven ability to work well in a fast paced environment.
• Ability to identify and address areas for process or policy improvement.
• Strong written and verbal communication.
• Solid knowledge of organizational effectiveness and operations management.
• Experience managing geographically dispersed teams.
• Strong IT skills, including the ability to clearly, simply, and effectively represent information in spreadsheets, slides, etc.
• Working knowledge of budgets, forecasting, and metrics.
• Fast paced and extremely organized.

Country: 334 views