The Relationship Manager will be charged with the responsibility of establishing and deepening value driven cordial banking relationships with all clients within the target market segments. He/she will aim to increase the Bank’s visibility among the target clients, to achieve the profit targets as set by the bank, and work closely with product teams to identify cross-selling opportunities and undertake the preparation of analysis or credit proposals as required.

Requirements
Specifically, the successful jobholder will be required to:

• Develop and nurture strategic relationships with the clients to ensure that the Bank maximizes on the Business potential / wallet size of the customer.
• Continually recommend improvements and adaptations to existing systems, processes and structures in order to ensure current and future viability of the relationships.
• Acquire new corporate clients and continuous monitoring and nurturing of the relationships to ensure that clients are always satisfied with the Bank’s services and solutions.
• Develop and package winning value propositions targeting major relationships with huge potentials for Cheap Deposits, Quality Assets, and substantial Non -funded revenues.
• Identify key contacts and Key Business Influencers’ within the clients’ business and foster a relationship to ensure cutting edge information about the client’s business objectives, opportunities and threats for proactive management.
• Develop an intimate understanding of the client’s industry and business; analyze their modus operandi, management practices and market conditions affecting the long term sustainability and viability of the business and sector.
• Introduce specialist skills on specific products and product mix at the appropriate time and level in order to create solutions which effectively satisfy client needs.
• Initiate and monitor customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Proactively monitor markets and pre-empt risks for both the Bank and the client with timely identification of potential problem accounts and formulating appropriate risk mitigating strategies
• Keep abreast of developments in the market; be aware of projects to be carried out by parastatals, government ministries and developmental agencies and their various sources of funding with a view to market for collection business from cash rich corporates with large collections volumes.

Skills

• A Bachelor’s degree in Business related field: Marketing, Economics, Business Administration, Finance, Accounting, or any other relevant field from a recognized university.
• A minimum 3 years' experience as a Relationship Manager managing corporate and institutional clients.
• Knowledge of various bank’s products and services including those that are being developed.
• Knowledgeable in Trade Finance transactions and its associated processes with experience in corporate lending especially to state owned institutions.
• Excellent understanding of credit, business and industry-associated risks profile of diverse industries.
• Analytical and presentation skills for pitching proposals and responses to Request for Proposals and for preparing credit applications.
• Demonstrate solid awareness in operational risk and quality while driving service excellence.

535 views

Reporting to:Head of Public Sector

We are seeking an individual who is dynamic by nature and passionate with a track record of delivering results to join our Enterprise Team. This role is responsible for implementing and driving the sales strategy and action plans for the sales and distribution of Telkom product and services for Public Sector Enterprise customers. Furthermore, he/she must facilitate and enable the meeting of sales targets and revenue margins across the customer network within Public Sector.
Responsibilities

• Develop business plan, lead the sales pitch and negotiate the contractual agreements based on the set guidelines
• Achieve the sales targets through acquisition of new business and maintain and grow the current customer portfolio
• Forecast and maintain sales plans and stock levels (if required) with customers
• Act as the key interface between the customer and all relevant divisions for on boarding and ongoing interactions
• Develop and recommend business plans in conjunction with customers and customers to drive business growth
• Forecast and monitor sales for current and new customers and monitor the profitability for customers and propose the appropriate plans
• Ensure the effective management of the customer account and timeous problem solving
• Conduct analysis of customer, customers and sales metrics, costs and categories to inform business
• Regularly engage with customer to plan and execute marketing interventions
• Analyse business and market information to inform sales decisions
• Keep customer information and contractual agreement up to date

Academic/ Professional Qualifications

• Relevant degree in Sales, Marketing, Economics or Business related field.
• Professional CIM certification is an added advantage
• 3-5 years’ experience in Marketing Management, Sales management, Relationship Management.

Professional Skills

• Strong Leadership, Internal & External Stakeholder Management Skills
• Personal effectiveness and credibility
• Process discipline and quality orientation
• Efficient and results oriented
• Networking skills to form collaborative partnerships
• Assertiveness
• Strong organization, presentation and communication skills

394 views

Reporting to: Director of Sales

We are seeking an individual who is dynamic by nature and passionate with a track record of delivering results to join our Enterprise Team. This role is responsible for building and managing the Corporate and SME client loyalty and retention strategy in order to sustain customer and value share within the Corporate and SME segments. In addition, he/she will ensure that retention plan is coordinated between product management, customer service, sales teams, and all other interfacing departments.

Responsibilities

• Effectively resolve complex client issues concerning all products within scope by working with the product managers, business and technical teams to recommend appropriate win-back offers.
• Manage specified action with the CTC (Customer Test Centre) and other agents to measure the level of client satisfaction.
• Ensure end-to-end retention processes that cover reactive as well as proactive retention activities within Marketing, Technical, Sales and Customer Care are applied effectively.
• Follow-up with the sales managers on the closure of all sales leads qualified by the retention teams.
• Ensure that the product managers have developed the right retention scripts for implementation.
• Monitor usage for clients and propose the appropriate plans to spur usage with the goal of increasing revenues.
• Proactive mitigations by analysing proactively the potential churners and develop strategies to mitigate potential churn.
• Benchmark and continuously improve the retention strategy.

Qualifications

• Communications degree or Business degree preferably in Sales & Marketing , Business Administration/ Management, Psychology and or Engineering
• Professional Certification required with a bias on CIM
• 5+ years’ experience in a senior management position in Customer Experience
• MBA will be an added advantage

Professional Skills

• Commercial orientation and business acumen
• Strategic orientation
• Strong Leadership, Internal & External Stakeholder Management Skills
• Track record in developing self and others
• Personal effectiveness and credibility
• Process discipline and quality orientation
• Influencing and negotiating skills
• Assertiveness.
• Efficient and results oriented
• Strong organization, presentation & communication skills
• Networking skills to form collaborative partnerships

457 views

REF: PMM/06/2018

The job holder will be a part of the Products & Marketing unit of the Bank and be responsible for product ownership of particular new and existing Bank products and services with accountability for attaining business objectives for the products and services portfolio.

Responsibilities
The Incumbent will report to the General Manager, Products & Marketing and will:

• Create specific Product Marketing plans for selected products and execute them in conjunction with Marketing and Business Units.
• Plan and execute promotion campaigns to foster the sales of selected  products and services
• Establish and maintain external partnerships like merchants tie-ups/service provider arrangements to bolster certain products
• Design, implement and maintain certain services/products that have bankwide implication but no defined business owners viz. customer loyalty programs, staff incentive schemes, product Apps etc.

Competencies

• A good awareness of financial products and services including bank accounts, payment cards and digital products.
• Ability to strategize marketing plans specific to financial products, develop action plans thereon and execute them within budgets and deadlines.
• Ability to identify suitable merchants and service providers and establish working relationships with them to enrich features of financial products with attractive benefits
• Ability to understand and adapt technology driven solutions in the financial products space

Personal Skills/Attributes

• Excellent communications skills; must have excellent writing and language skills
• Should be creative and technology savvy person with innovative ideas
• Should have market knowledge and contacts to establish third party partnerships to  add feature benefits to financial products

Qualifications

• Must have at least 5 years experience in working in a Product Marketing function in a commercial bank OR in a Strategy/Client Management function in a leading Advertising Agency with experience in handling large commercial Bank accounts. Exposure to technology driven and digital products will be an added advantage. Candidates with no relevant experience as above or with purely business development/sales experience need not apply.
• Bachelor’s degree in a suitable discipline
• Preferred age 25-32 years

504 views

You will be mainly responsible for telling the Nova Pioneer story to various stakeholders, creating awareness and representing the  Nova Pioneer in the community. The role is based in Kenya.

Responsibilities

• Be responsible for understanding the customer mix, segmenting them, designing and executing an effective engagement strategy based on this analysis.
• Be responsible for developing a new lead generation strategy by understanding how and where to connect with partner organizations, and creatively designing engagements that optimize our effectiveness.
• Organize and execute  Nova Pioneer’s external events that creatively encourage increased engagement with Heads of Schools, teachers and corporates among others.
• Constantly seek new outreach opportunities for Nova Pioneer to connect with different (but relevant) audiences to raise the profile of our brand in Kenya.
• Track and make data‐driven changes to our enrollment tactics

Skills & Experience

• You have at least 3 years experience building and managing important relationships in marketing, communications and/or business development positions.
• Bachelor's Degree in Marketing/Commerce/Business Administration or any other relevant related field.
• You are a great communicator: You are able to provide a clear and persuasive pitch to anyone and have excellent written and verbal communication skills.
• You are results driven: You are goal oriented, move fast and take ownership of work.
• You are entrepreneurial and empathetic. You are able to understand the various Nova Pioneers stakeholders and think creatively about how to effectively communicate to them.
• You are passionate about providing excellent education at an affordable price even if you haven’t worked in education before.
• You possess great computer skills- proficiency with Excel & PowerPoint
• You have very strong organization, time management, and follow‐up skills; high sense of urgency; demonstrated ability to successfully handle multiple projects concurrently
• You have the ability to thrive in a fast‐paced, entrepreneurial environment
• You possess a growth mindset and a desire to continually improve through feedback, coaching, and professional development.

399 views

Reporting to:  Director of Sales

We are seeking an individual who is dynamic by nature and passionate with a track record of delivering results to join our Enterprise Team. This role is responsible for designing initiatives, enforce plans and measure channel sales effectiveness. In addition, the job holder will be required to develop recommendations and create solutions to complex, ambiguous and highly visible channel sales issues, with the goal of driving significant business growth.

Responsibilities

• Coach and mentor the sales team to grow into successful team members.
• Support the development and implementation of sales methodology to increase acquisitions and retention.
• Build compelling and crisp communication geared towards driving improved sales productivity.
• Review sales delivery effectiveness and identify training needs.
• Maintain up – to - date benchmarks and comparative analysis of sales culture and sales performance.
• Measure, analyse and enhance the performance of revenue generation activities connected with sales effectiveness.
• Create written content to educate sales team and ensure regular review of the same.
• Build out a calendar of formal and informal sessions covering new hire sales training, product launches, demo skills training, ongoing skill development, sales boot-camps, internal process updates etc.

Academic/ Professional Qualifications

• Business degree preferably in Sales & Marketing or Business Administration/ Management
• 3-5 years in Sales Enablement, Coaching, Training, Change Management, Project Management
• MBA  or CIM qualifications will be an added advantage

Professional Skills

• Commercial orientation and business acumen
• Strategic orientation
• Strong Leadership, Internal & External Stakeholder Management Skills
• Track record in developing self and others
• Personal effectiveness and credibility
• Process discipline and quality orientation
• Influencing and negotiating skills
• Assertiveness.
• Efficient and results oriented
• Strong organization, presentation and communication skills
• Networking skills to form collaborative partnerships

421 views

Nova Pioneer is looking for superstar Marketing & Brand gurus to help us share the Nova Pioneer story far and wide. We are searching for talented and inspiring individuals who are keen to inspire a passion for our mission in parents, students and the communities that we serve

We have a range of roles available on the Marketing team. You could do Brand & Admissions or External Relations:

• Brand & Admissions: drive brand love by delivering an exceptional experience to prospective parents and help us meet our high targets as we grow. Content, engagement, and driving excellence are your forté.
• External Relations: drive brand awareness through media, strategic partnerships, and events. Strategizing and executing on how to build the Nova Pioneer brand makes you tick.

If you are not sure which one is right for you but you’re interested in helping us achieve our marketing and admissions goals, then apply and we’ll help you navigate!  This is an opportunity to create a transformative brand with the future of Africa’s youth at stake.

About the Roles
The Marketing and Brand roles at Nova Pioneer are responsible for driving prospective parents and students to enroll in our schools. Depending on ideal candidate strengths and interests, they will join either our Brand and Admissions team or our External Relations team.

Areas of responsibility for these roles include:

Admissions Process Management and Data Tracking

• Guiding applicants through the admissions pipeline, from application to admissions decision, in an organized and timely manner that reflects the Nova Pioneer brand with joy, energy, and innovation
• Tracking and manipulating data in to empower our team to identify trends and customize our approach

Brand-Building & Content Creation

• Organizing and executing events that encourage increased engagement with prospective families (and beyond!) and build the Nova Pioneer brand
• Designing and developing engaging content that tells our story in an exciting way and enhances our brand Building our brand digitally across a variety of social media platforms

Advertising & Outreach

• Developing advertising and lead generation strategies by creatively designing engagements that optimize our effectiveness.
• Communicating the Nova Pioneer Difference and sparking that ‘wow’ experience, through media, PR, and experiential marketing
• Designing experiential interactions to and working systematically to ensure that these efforts are driving results.
• Understanding the customer mix to execute an effective engagement strategy based on this analysis.

About You

• You have a Bachelor’s Degree and a minimum of 2-3 years of working experience. Experience in marketing and communications is ideal but not required. Experience in a startup or in a company that gave you significant autonomy and responsibility is a plus!
• You are a great communicator: You are able to provide a clear and persuasive pitch to anyone and have excellent written and verbal communication skills.
• You are results driven: You are goal oriented, move fast and take ownership of work.
• You have strong skills working with data: You know how to structure data in a compelling way, analyze data to pull out key insights and trends, and make data-driven decisions
• You have strong project management skills: You are able to juggle multiple tasks, provide support to junior level staff and meet deadlines and targets
• You are entrepreneurial and empathetic. You are able to understand the various Nova Pioneer stakeholders and think creatively about how to effectively communicate to them.
• You have a track record of improving other people’s performance through coaching and build uncommonly strong relationships
• You have the ability to thrive in a fast‐paced, entrepreneurial environment
• You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback

399 views

REF: PMM/06/2018 :- PRODUCT MARKETING  MANAGER :

The job holder will be a part of the Products & Marketing unit of the Bank and be responsible for product ownership of particular new and existing Bank products and services with accountability for attaining business objectives for the products and services portfolio.

Key Responsibilities
The Incumbent will report to the General Manager, Products & Marketing and will:

• Create specific Product Marketing plans for selected products and execute them in conjunction with Marketing and Business Units.
• Plan and execute promotion campaigns to foster the sales of selected  products and services
• Establish and maintain external partnerships like merchants tie-ups/service provider arrangements to bolster certain products
• Design, implement and maintain certain services/products that have bankwide implication but no defined business owners viz. customer loyalty programs, staff incentive schemes, product Apps etc.

Competencies

• A good awareness of financial products and services including bank accounts, payment cards and digital products.
• Ability to strategize marketing plans specific to financial products, develop action plans thereon and execute them within budgets and deadlines.Ability to identify suitable merchants and service providers and establish working relationships with them to enrich features of financial products with attractive benefits
• Ability to understand and adapt technology driven solutions in the financial products space

Personal Skills/Attributes:

• Excellent communications skills; must have excellent writing and language skills
• Should be creative and technology savvy person with innovative ideas
• Should have market knowledge and contacts to establish third party partnerships to  add feature benefits to financial products

Qualifications

• Must have at least 5 years experience in working in a Product Marketing function in a commercial bank OR in a Strategy/Client Management function in a leading Advertising Agency with experience in handling large commercial Bank accounts. Exposure to technology driven and digital products will be an added advantage. Candidates with no relevant experience as above or with purely business development/sales experience need not apply.
• Bachelor’s degree in a suitable discipline
• Preferred age 25-32 years

400 views

The Bank is looking to recruit a competent and highly motivated individual for the following position:

REF: CDML /6/2018 -COMMERCIALIZATION AND DIGITAL MARKETING LEAD

The role holder will be responsible for driving customer acquisition and retention through digital marketing, digital salesforce and customer experience initiatives. Leading strategic planning to enable the Digital Factory to achieve its long-term customer acquisition and retention objectives while achieving maximum value from customers. Driving adoption of new digitized customer journeys and analytics uses cases

Key Accountabilities
The Incumbent will report to the Digital Factory Manager or any other official as may be designated and will be responsible for:

• Setting and being responsible for achieving of the commercial strategic objectives of Digital Factory
• Owning customer acquisition and retention targets (thus, creating and delivering the short and long term marketing and customer acquisition plans including but not limited to digital marketing, salesforce and offline marketing)
• Providing oversight for brand marketing and acquisition, customer experience and digital products
• Driving customer lifecycle management and using advanced analytics to drive value from our customers
• Participating in the preparation of the business plans for Digital Factory
• Implementation of preventive actions to assure targets are achieved
• Driving customer usage of new digitized customer journeys and use cases

Competencies
Qualification

• Bachelors degree and preferably an MBA
• Good standing and assertiveness, with excellent team work attitude and proven ability to influence and coordinate teams beyond his/her own department

Experience

• Minimum of 5 years commercial management experience (3-4 of which should have been in a similar role in e-commerce, telecoms, banking or related industries)
• Experience in consumer segment marketing
• Retail banking experience would be a plus

Knowledge

• Extensive knowledge of digital marketing and acquisition, analytics and digital products
• Experience in developing product visions and customer journeys

400 views