Jobs Under Customer Service



Other Details: 1 year contract that is open for renewal on expiry.

You will be part of a talented, passionate team that is determined to make a positive impact on the lives of our customers. You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed over 1 million loans to over 300,000 customers. Our success has led to investments from Silicon Valley’s leading VCs.

Duties and Responsibilities
  • You will be responsible for providing an inspiring and delightful experience for our customers.
  • Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
  • Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram  & Google Play
  • Escalating customer feedback and IT issues to help improve our product
Ideal candidates will be extremely flexible with scheduling , working shifts and working weekends and occasionally holidays.

Knowledge, Skills & Abilities
  • Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
  • Passionate about customer service
  • Highly entrepreneurial - comfortable with ambiguity and taking initiative
  • Excellent collaborator and team Player
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Good typing speed (ideally above 45 wpm). This will be tested below.
  • Previous experience in Customer Service in Finance related company is an added advantage
Typing Speed Test
Please follow instructions below:
Branch International is an Equal Opportunity Employer. This company does not and will not discriminate in employment on any basis prohibited by applicable law.

How to Apply
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