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Customer Solutions Associate - Branch  

Feb

04

Other Details: 1 year contract that is open for renewal on expiry.

You will be part of a talented, passionate team that is determined to make a positive impact on the lives of our customers. You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed over 1 million loans to over 300,000 customers. Our success has led to investments from Silicon Valley’s leading VCs.

Duties and Responsibilities
  • You will be responsible for providing an inspiring and delightful experience for our customers.
  • Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
  • Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram  & Google Play
  • Escalating customer feedback and IT issues to help improve our product
Ideal candidates will be extremely flexible with scheduling , working shifts and working weekends and occasionally holidays.

Knowledge, Skills & Abilities
  • Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
  • Passionate about customer service
  • Highly entrepreneurial - comfortable with ambiguity and taking initiative
  • Excellent collaborator and team Player
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Good typing speed (ideally above 45 wpm). This will be tested below.
  • Previous experience in Customer Service in Finance related company is an added advantage
Typing Speed Test
Please follow instructions below:
Branch International is an Equal Opportunity Employer. This company does not and will not discriminate in employment on any basis prohibited by applicable law.

How to Apply
To apply for this job please visit https://jobs.lever.co/branch.co/f7e8b6ac-fc2e-4e8e-91b7-93264f90a7c2

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