Jobs Under Management



Reporting to:Head of Carrier Sales

Reporting to the Head of Carrier Sales, the MVNO Commercial Manager will be responsible for the revenues, strategy tracking and any changes, commercial engagements and customer relationships with MVNO brands across consumer, ethnic and B2B segments - directly and through MVNE aggregators. The role holder will be responsible for onboarding and management of MVNO business.

Reporting & Analysis
  • Responsible for successful on-boarding of the identified MVNO as per the Company governance process.
  • Responsible for definition and delivery of interdepartmental KPIs (SLA and other contracts’ deliverables)
  • Responsible for billing accuracy, revenue assurance and revenue collection.
  • Responsible for management and development of customer relationship.
  • Execute MVNO projects within budgets (Revenues & Cost)
  • Develop & define pricing & revenue models for MVNOs and MVNEs partners
  • Define metrics for periodic review of MVNOs financial and ethical performance
  • Understanding  the customer segment and providing support in business case development & developing value propositions
  • Guide the design of MVNO/MVNE solutions to address business needs and goals.
  • Develop & define in conjunction with Revenue Assurance robust governance systems & processes for billing, revenue collection, settlement and reporting between the MVNOs, MVNE & Telkom
  • Execute seamless onboarding process for customers end to end covering the quote to bill process
  • Develop and maintain guidelines and criteria for vetting of new potential MVNOs
Academic/ Professional Qualifications
  • Bachelor’s degree or above in related field. MBA or equivalent post-degree qualifications is highly desirable
  • Minimum 5 years’ relevant experience in Telecom industry, background in Telecom Sales/Product/Operations in Carrier/Wholesale/Enterprise business
Unique Skills
  • Excellent skills in business analysis, and business case formulation
  • Excellent verbal and written communication skills, with ability to develop relationships and formerly present findings and recommendations at executive and C-level
  • Results orientated, proactive, self-motivated, attention to details and a good team-player
  • Strong commercial and contractual negotiator with considerable experience managing external relationships within the Wholesale / MVNO / Technology sector
  • Experience of running engaging workshops that engage mid/senior level customer staff.
  • Ability to operate effectively and cross-functionally with all levels of management, both internally and externally.




Reporting to:Head of Marketing - MFS

To perform business development for MFS and support the enterprise team in regards to selling MFS products into various industry verticals within and outside Kenya. The person will be responsible for managing the development of MFS channels, eco-systems, merchant networks, paybill and pay for goods partners. The role will be responsible for the appointment and management of partners. The person will analyse, prioritize and deliver against MFS business growth opportunities within a strategic framework.

  • Develop and manage the Business Development strategy to ensure growth and development of existing and any new services, including but not limited to pay bill, merchant payments, agent network, banking partners and e-commerce payments.
  • Research and screen potential MFs opportunities and advice on which ones need to be pursued further- included in the Strategy Road Map.
  • Develop, foster and maintain effective relationships with various businesses through the stake holders.
  • Manage the development and execution of contracts and processes. Ensure that all negotiations are completed by the under the scope of Telkom Kenyas guidelines.
  • Research MFS opportunities and advice on which ones need to be pursued further- included in the Strategy Road Map.
  • Provide regular management briefings minimum in a monthly status forum both written or in person on channel, competitor and overall market.
  • Following up new business opportunities and setting up meetings/Communicating new product developments to prospective clients taking from end to end.
  • Manage and communicate the full pipeline of opportunities being pursued and commutate the status regularly (monthly) to the MFS management team.
  • Degree in Marketing or other relevant field (or equivalent).
  • 5  years hands on experience in Business Development in a highly competitive commercial environment, MFS experience preferred.
  • Have strong business/financial acumen with experience developing metrics and pricing and compensation programs.
  • Relevant post graduate diploma or degree, Marketing/commercial focus preferred
  • Swahili & English (fluent)
Professional Skills
  • Sales Management – experience with management of large sales teams achieving targets
  • Partner Management – delivery of results through partners and SLA’s
  • Customer focused – passionate about delivery of results to internal and external customers
  • Commercially astute – solid understanding of market, competitor, & customer
  • Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities and define and implement these opportunities into reality
  • Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage.
  • Financial Management – develop and manage budgets, drive down costs wherever possible.
  • Presentation and communication skills – superior, both written and oral.  Experience in report writing an advantage, expert word processor and PowerPoint skills a distinct advantage




Reporting to Manager Middle Office, the role holder will be responsible for ensuring integrity of Treasuries’ business risk control, P&L monitoring, reconciliation and reporting, positions keeping, KPI/KRI reporting whilst ensuring compliance with accounting standards, prudential requirements and the bank’s policies. The role holder will also be tasked with a responsibility of addressing any adhoc reporting/product support requests for treasury and mitigating any risks that may arise.

The Role
Specifically, the successful jobholder will be required to:
  • Ensure reporting is done under compliance with International Accounting Standards and International Financial Reporting Standards. Highlight key risk indicators and actively escalate any potential operational risk issues or unusual events in Middle Office activities.
  • Distribute the foreign exchange, fixed income and ALM P&L flash, provide P&L commentary explaining key drivers and respond to adhoc/new product reporting requests.
  • Perform open positions reconciliation across all asset classes, ensuring that the front office managed positions reconcile to those settled in the ledger. Ensure adequate review of trades with significant P/L and ensure adequate commentary and documentation is in place.
  • Perform the adequate reconciliation of the treasury transaction processing system to the general ledger for P/L and M-T-M Accounts, as well as substantiation of M-T-M Balance Sheet back to deal level detail.
  • Oversee the exception based monitoring of cancel and amends and off market rate deals as well as trades with negative spread across all asset classes and correct valuation of treasury balance sheet across all asset classes.
  • Work with the back office and market risk to ensure accuracy of end of day rates used to revalue open positions. Highlighting and escalating of off—market transactions or cancelled and amended deals.
  • Work in liaison with the front office to obtain dealer estimates for all product lines and to resolve exceptions between estimates and flash P/L satisfactorily before distribution.
  • Ensure all deals are posted correctly on T+1 and where with issues adequate follow up and closure of issues is done.
The successful jobholder will be required to possess the following qualifications:-
  • Bachelor's Degree in Finance, Accounting or other business related field preferred.
  • Professional Qualification – ACI accreditation or Risk Management certification, CPA, ACCA, CISA, CFA qualification is desirable.
  • Overall exposure in the financial services sector and preferably 7 years’ experience in the Banking Sector with a minimum of 4 years’ experience in Treasury Middle Office.
  • Excellent understanding of Treasury Operations, Risk Management Knowledge, analytical with a general knowledge of the Banks’ Treasury Products, pricing& experienced in Treasury Finance.
  • Excellent analytical and numerical skills twinned with an active and avid interest in finance & trading.
  • Good understanding of the CBK and Banking acts/prudential guidelines and their implications on the organization as well as Knowledge of the banks KYC, AML, Risk Management and Compliance policies.
  • Good Communication skills both written and oral with the ability to maintain detailed and accurate record of transactions and handle complex information with accuracy and attention to detail.
  • Strong leadership, organizational, Strong problem solving skills and an ability to demonstrate sound judgment to execute solutions.
  • Leads from the front
  • Delivers and owns results
  • Values and respects others
  • Drives innovation
  • Fosters Communication
  • Inspires trust and integrity
  • Customer Centric




  • Designs and prepares standard operating procedures (SOPS and MOPs) for studies within the unit
  • Leads the process of obtaining ethical approval
  • Coordinates the recruitment, training and supervision of field team
  • Develops study tools, training manuals and field guides to use for data collection
  • Manages field operations including data collection, supervision, data quality checks and documentation
  • Organizes and leads community and respondents mobilization in relation to the research projects
  • Participates in the development of research proposals
  • Conducts literature review and participates in writing scientific papers
  • Prepares project progress reports
  • In collaboration with PEC department, prepares dissemination materials and participates in dissemination of research findings and policy dialogue with appropriate audiences
  • Presents results/findings at internal/external meetings
  • Identifies and works with the Software Development team, Data Analysts and Quality Control team to resolve data conflicts arising for research projects
  • Other duties as required
Qualifications and Experience
  • Master of Science in Demography, Health Economics, Public Health, Epidemiology, Applied Statistics, Quantitative Economics, or related disciplines
  • At least 3 years’ post qualification experience in a research setting
  • Experience managing high level quantitative and qualitative studies and surveys;
  • Proficiency with statistical software such as STATA and/or Nvivo is required;
  • Experience in writing peer-reviewed scientific papers and/or reports is desirable.
  • Experience conducting field research and managing research team
  • Excellent oral and written communication in English and Swahili
  • Ability to work independently, set priorities, juggle tasks and meet tight deadlines.




  • To understand the policy environment and identify entry points for where evidence can be used to improve service delivery, increase resource allocation and expand implementation of existing policies
  • To develop and execute an advocacy strategy predicated on that evidence
  • To work with an array of civil society stakeholders and amplify their voices with communications and advocacy technical support to achieve shared goals
  • To drive the production of innovative knowledge translation materials that will assist in the achievement of the advocacy goals
  • To develop a framework for monitoring and evaluation of the advocacy work being conducted by APHRC and its partners that demonstrates a familiarity with outcome mapping and articulates a strong theory of change
  • To mentor other members of the Policy Engagement and Communications team and share knowledge in order to deepen the team’s understanding of how to conduct effective advocacy campaigns that achieve results
Skills and Qualifications
  • Bachelor’s degree in Communications, Journalism, Public Policy or related field; Master’s degree desirable
  • At least five (5) years of post-qualification work experience in communications, writing and content creation, preferably at an international organization.
  • Project or campaign management experience
  • Familiarity with developing, executing and evaluating the impact of a theory of change; some experience with monitoring and evaluating attribution of impact desirable
  • Excellent editing and writing skills as well as ability to translate technical ideas into accessible messages
  • Familiarity with approaches for planning, executing, and monitoring impact communications strategies
  • Facility with convening networks of civil society stakeholders
  • Demonstrated willingness to work as part of a team
  • Networking, interpersonal, analytical and organizational skills coupled with resourcefulness initiative and maturity of judgment




Reporting to:Head of Channels

We are seeking an individual who is dynamic by nature and passionate with a track record of delivering results to join our Enterprise Team. This role is responsible for selling and managing the distribution of Telkom product and services to Partners and Channels customers within an appointed area. In addition the job holder will need to identify and facilitate sales opportunities within current and new Partners and Channels customers to maximize sales within the appointed area.

  • Determine required solution for the customer with a focus on cross- and up selling of products and services
  • Conduct analysis of customer, partners and sales metrics, costs and categories to inform business decisions.
  • Provide insights in the growth strategies in conjunction with partners and customers and partners to drive business growth for appointed area
  • Compile and execute action plans to grow the customer and partner footprint for the assigned area
  • Build and maintain relationships with key customers and partners and facilitate the continuous growth of the customer base for the assigned area
  • Support sales administration team with required information for sales order management
  • Forecast and maintain sales plans with customers and partners for the assigned area
  • Develop and demonstrate a thorough understanding of the partner and customer’s business for the assigned area
  • Facilitate and maintain the development of communication channels on all levels to prevent breakdown in information flow
Academic/ Professional Qualifications
  • Bachelor’s degree in Marketing, Business Management or related field
  • Professional CIM certification  is an added advantage
  • 3-5 years’ experience in Marketing Management, Sales management.
Professional Skills
  • Strong Leadership, Internal & External Stakeholder Management Skills
  • Personal effectiveness and credibility
  • Process discipline and quality orientation
  • Efficient and results oriented
  • Networking skills to form collaborative partnerships
  • Assertiveness
  • Strong organization, presentation and communication skills




Reporting to the Managing Director

  • Providing strategic leadership on compliance level of locally and imported products in the Kenyan market;
  • Liaising with stakeholders in the fight against substandard products;
  • Providing technical advice to industry on effective implementation of standards in order to facilitate improvement of quality of goods and services;
  • Ensuring adequate internal controls and compliance with the applicable laws, policies and procedures on product conformity;
  • Leading change management processes across all areas of responsibility as required through planning, leading and implementation of change to ensure support functions provide an efficient and cost effective services for the organization;Handling consumer complaints and appeals to enhance customer satisfaction levels;
  • Protecting the health and safety of consumers and the public in general.
  • KCSE C+ and above;
  • Recognized Bachelors degree in Chemistry, Microbiology, Mechanical engineering, Electrical engineering, Civil engineering, Textile engineering, Biotechnology, Biochemistry, Food Science, or Agriculture;
  • Recognized relevant Master's degree;
  • Professional qualification and membership where applicable.
  • A minimum period of twelve (12) years on relevant work with at least eight (8) year's experience in a senior management position;
  • Gazetted Inspector;
  • Gazetted Prosecutor;
  • Supervisory course lasting not less than two (2) weeks from a recognized institution;
  • Management Course lasting not less than four (4) weeks from a recognized institution;
  • Leadership Course lasting not less than four (4) weeks from a recognized institution;
  • Project management course from a recognized institution;
  • Quality Management best practices (Lead Auditor/Assessor);
  • Fulfilling the requirements of Chapter Six of the Constitution.





The Job holder will be part of the bank’s management team, responsible for facilitating the acquisition of profitable new business and retaining existing accounts in order to increase Bancassurance market share and to achieve profitable growth of business in accordance with targets set and criteria formulated by the Agency. The role will also drive business growth through working closely with bank branch staff by assisting in identifying business opportunities on existing bank customers, new to bank customers and existing bank insurance customers  through cross sell initiative.

The Incumbent will report to the Business Development Manager-Bancassurance and will be responsible for:
  • Coordinating marketing efforts to ensure that branch business targets are met.
  • Handling new business enquiries; coordinating new business quotation process; and following up quotations to ensure closure.
  • Implementing and monitoring results from cross sell strategy in place.
  • Monitoring competition and propose measures to enhance Bancassurance’s competitiveness.
  • Ensuring that the covers recommended meet customer expectations.
  • Liaising closely with the IPF department of the bank for premium financing.
  • Liaising with the Banc assurance department to ensure that policy documents endorsements and renewal notices are despatched to customers promptly.
  • Proposing risk surveys and making recommendations for premium discounts for good risks covered through the agency.
  • Closely monitoring customer service satisfaction to ensure renewals are not   threatened.
  • Liaising with Business Development Manager, negotiating renewal terms of all businesses well in advance and send formal renewal confirmations to operations team before the renewal dates.
  • Preparation of Monthly business performance assessments reports i.e. new business acquired, Renewal retention percentage, business lost, business sources etc.
  • Maintaining and regularly updating business progress reports.
  • Familiarizing with the BA procedures manual.
  • Conducting regular training for bank branch staff on BA products.
  • Updating branch  staff on new products on offer
  • Updating staff on the changes in the rating structure.
  • Bachelor’s degree in insurance or a related field from a recognized institution.
  • Insurance professional qualifications- COP,AIIK or ACII
  • Good knowledge of the Insurance Act and CBK Guidelines on incidental business activity.
  • At least 3 years relevant experience in insurance business development.
  • Ability to make prudent underwriting judgment.
  • Good sales and marketing track record





The role holder will be responsible for supporting the Senior Manager – Strategy & Transformation in developing, implementing, monitoring and updating performance management tools in order to track progress of all strategy and transformation initiatives across the Bank.

The Incumbent will report to the Senior Manager-Strategy & Transformation and will be responsible for the following:
  • In liaison with the Line Manager, developing, maintaining, monitoring and updating a tracker showing progress on execution of deliverables in line with the 5-year strategic implementation activities and escalating notable deviations.
  • Assisting the Line Manager in translating initiatives, work streams and milestones into project plans which ensures successful project completion.
  • In liaison with the Line Manager assisting in setting target metrics / KPIs for work streams and tracking targets set.
  • Monitoring and tracking of initiatives, facilitating initiative approvals at various stages, reporting deviations and suggesting remedial actions.
  • In liaison with the Line Manager supporting review of Business plans for initiatives prior to senior management sign off.
  • Conducting assessment of performance of strategic initiatives to support performance reviews.
  • Preparation of periodic reports on progress of transformation for review by the Line Manager.
  • Deputizing for the Senior Manager and attending work stream meetings to support initiative owners in transformation.
  • Enforcing the weekly cadence and  leading change management activities– ensuring pre-TOs, post-TOs and stand-ups meetings are held within work stream and attending to support sponsors where requiredIdentifying, analyzing and preparing mitigation tactics for risk (Signaling blocking points and flagging these timely to CTO/TO manager)
  • Identifying  and managing anticipated resistance including keeping track of any changes
  • to cadence and correcting if need be to keep discipline
  • Management of the Wave solution including administration, Wave training, assisting users with Wave queries and linking with Wave support team.
  • Supporting the periodic reviews of the 3 – 5 year strategic plan and continuous reporting of the progress to the various identified governance forums
  • Ability to understand and translate strategy into action
  • Ability to project and manage complex  multifaceted strategic projects
  • Advance proficiency and experience in use of excel including modelling
  • Knowledge and experience in project management
  • Effective communicator & good relationship management skills
  • Excellent negotiation and influencing skills
  • Good interpretation and decision making ability
  • Good people management skills
  • Strong analytical and numerical skills
  • Ability to work independently/self-driven
  • Good knowledge of Microsoft Excel and other project management applications
  • Strong planning, coordination and time management skills
  • 7 years overall banking experience 3 of which should have been at managerial level