• Ensure that all systems used by the unit are properly managed and meet business needs as well as provide business reports at all times.
• Establish and maintain sound backup and recovery policies and procedures.
• Maintain the required system configuration and parameterization by ensuring that change control procedures are maintained as well as ensuring compliance to change process and sign-offs.
• Engage in software installation, upgrades and system enhancements in collaborations with vendors.
• Identify and fix technical problems associated with systems and system failure.
• Ensure monthly review of passwords changes and removal and whether there are any sharing of passwords and access.
• Ensure that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
• Evaluate and assessment of technical requirements for systems implementation or requiring implementation.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalate through the available defined channels.
• Implement and maintain database security measures as well as applications tuning and performance monitoring.

• University Degree in Computer Science, Engineering or related field from a recognized University as well as a certification in any of the following areas; Linux/IBM administration.
• ITIL certification and experience in Omni Channels will be added advantage.
• Minimum of 5 years working experience with at least 3 years’ experience in administering and developing mobile applications.
• Good knowledge and understanding of mobile technologies and security as well as clear understanding of Devops, agile principles and SDLC.
• Very strong analytical, presentation & problem-solving skills with the ability to work confidently on high priority problems and present technical ideas in a user-friendly language.
• Detailed technical knowledge in IT, cards & plastics, e-banking and understand current trends.

Country: 388 views

• Support the development of a variety of products including print, graphic and multimedia collateral for research units
• Oversee production of those products in coordination with the procurement team, ensuring that contracting, payment and other procedures are followed.

• Bachelor’s degree in Communications, Journalism, Design or a related field
• At least two years of post-qualification work experience in content creation, preferably at an international organization
• Visual media skills including use of still and video camera; ability to contribute to the development of video storyboards and basic editing to a professional standard
• Some knowledge of graphic design and desktop publishing, including Microsoft Publisher, and Adobe or Corel suites
• Strong professional communication skills, both written and verbal
• Experience in using social media channels and extending their reach
• Experience of supporting the creation of digital media and publishing across a variety of platforms including but not limited to Storify, Prezi, Slideshare and YouTube
• Demonstrated willingness to work as part of a team
• Networking, interpersonal, analytical and organizational skills coupled with resourcefulness, initiative and maturity of judgment

Country: 406 views

• Develop new Mobile functions and marketing plans in line with the Bank Mobile and Digital Banking strategy.
• Develop and implement strategies for maximizing revenue generation through cross sell routes, customer / channel / process / partnership management.
• Optimally drive growth of Mobile Banking transactions via Advertising, Customer education and promotional activities.
• Define and plan Mobile and Digital Banking enhancements to promote usage.
• Develop strategic alliances with tactical partners to drive usage
• Relationship management of institutions and third parties that can drive active usage of Mobile and Digital banking services
• Design and implement excellent customer service programs e.g. Trainings, Customer support, Feedback Management, Attrition management etc.
• Cross sell other bank products to the Digital and Mobile banking base.

• Number of transactions per active customer.
• Activating legacy dormant mobile and digital accounts
• Mobile and Digital Banking Profitability
• Excellence in customer experience when utilising Mobile and Digital services
• Activation and utilisation rates
• Customer Retention versus attrition

• An undergraduate degree in a business related field from a recognized University.
• At least three (3) years experience in Banking
• Exposure in Mobile and/or Digital Banking
• Excellent communication skills
• Strong background in product development and roll out, partner relations and change management.
• Excellent interpersonal and team management skills.

Country: 445 views

• Execute client briefs from typesetting through to design, print and production in line with marketing guidelines.
• Liaison with Marketing business partners with regard to design style, format, print production and time scales for client briefs
• Developing concepts, graphics and layouts for product illustrations and other visual messages to be relayed for communication purpose.
• Provide advisory on technical aspects such as size and format of illustrative material and copy to user departments.
• Preparation of clients’ brief and work based on agreed requirements within the SLA and quality desired.
• Review of final layouts with the user department and suggesting of improvements if required
• Liaise with external stakeholders providing tools such as printers on a regular basis to ensure SLAs are met and output is as required by
• the user department and marketing guidelines.
• Delivery of innovative and captivating and creative design solutions for the Bank.
• Effective design for different users in the Bank within agreed brand parameters as guided by the marketing procedures and guidelines
• Responsible for maintenance of brand guidelines and procedures up to date with agreed revisions
• Deliver brand collateral to user department within the agreed SLAs and budgets
• Manage costs while carrying out the day to day units with a focus on return on investments for each project undertaken.
• Working with team members in MCCE to ensure effective and timely delivery of marketing and communications collateral to events hosted outside the premises.
• Internal stakeholder management by proactively and regularly organizing meetings to ensure seamless flow of work and information.
• External stakeholder management by proactively engaging agencies and other third party vendors in order to get creative solutions while getting value for the Bank’s investment.

• A bachelors degree in Communications/Advertising/Graphic Design or related field from a recognized university
• A master’s degree in a Communication related field will be an added advantage
• Certification in Graphics Design or Animation
• Certification in Branding and Design
• Two years’ experience as a desk top publisher
• Agency Experience agency or in-house design experience
• Proven experience in producing materials for print and online, and managing printers
• Excellent knowledge of Adobe Creative Suite
• Video editing capabilities desirable but not essential
• Content management system experience
• Knowledge of relevant legislation such as Kenya media laws
• HMTL programming experience
• Proficiency using a Mac operating system
• Knowledge of latest web technologies and industry trends, HTML knowledge
• Ability to communicate effectively with a wide range of people
• Ability to work to deadlines in a busy environment-working on multiple projects at any given time
• Knowledge of professional standards and banking policies and procedure
• Knowledge in Directing, Scripting and Shooting
• Communication Proficiency,
• Customer focus, Negotiation and Networking skills
• Sound Judgment and decisiveness, Thoroughness and Time Management
• Agility and flexibility
• Personal and team Organizational Skills

Country: 413 views

• Responsible for the portfolio design, planning, development, testing and deployment of new products (enhancements included) and processes for Digital Banking.
• Responsible for delivering the digital experience (content, journey, and personalization) of banks products and services (in line with the value proposition and features defined by the product owners) to maximize on digital product usage, and digital customer satisfaction.
• Direct responsible for delivery of digital journeys and continuous improvement.
• Diagnose problems accurately and timely; evaluate and develop alternative courses of action; recommend and/or implement creative and effective solutions; document results.
• Build and maintain positive working relationships with vendors and all levels of staff; serve as resource for technical or business expertise and advice on strategic priorities and projects.
• Liaise with Solution providers to identify new opportunities for process improvements, product enhancement and/or cost saves arising from system upgrades or changes in the technical platform.
• Contribute technical and consulting expertise in the following domains: Digital and Technology Strategy, Product strategy and innovation, IT Operating Model, Organization & Governance, Cloud and Consolidation, Big Data and Analytics, IT Complexity Reduction.
• Align project process to the organization policy but also adjust according to market changes and adopting agile methods to improve delivery.

• A Bachelor’s degree in Computer Science/IT/MIS or Business Degree with specialization in IT related discipline from a reputable institution.
• MBA or Post Graduate Degree in Business/Computer Science.
• Minimum of Seven (7) years of project management experience and 5 years of team management.
• Expert understanding of Project Management Body of Knowledge (PMBOK) Discipline (Integration, Scope, Time, Quality, Human Resources, Communications, Risk Management, Procurement) or PRINCE2 Methodology.
• ITIL Certification.
• Expert understanding of software development and infrastructure project lifecycles within large companies.
• Experience in creating Business Requirements, Project Plans, Project Schedules and associated project materials.
• Experience in delivering projects that incorporate emerging technologies; Cloud, Service Oriented Architecture (SOA), Big Data, and Mobility

• Deep insights into digital content, digital journeys, and digital personalization leveraged by the best digital competitors and the world class digital companies.
• Exposure to banking systems, operations and service delivery is mandatory.
• Demonstrated good interpersonal, communication, presentation and planning skills.
• Ability to effectively manage time, prioritize work, multi-task across many assignments and delegate.
• Advanced Experience with MS Office Tools (Word, Excel, Project, PowerPoint, Visio).
• Strong leadership and organizational skills.
• High level of competency in Project formulation and implementation.
• Thorough knowledge of budgeting and understanding of financial markets.
• Good understanding of core banking business and systems.
• Ability to translate the Bank’s corporate strategy into operational plans and performance management programmes.
• Ability to define, communicate and implement essential operational changes to improve performance in line with the Bank’s business goals.
• Thorough knowledge of CBK prudential guidelines.
• Analytical and strategic thinking with ability to work under pressure and tight deadlines.
• Good understanding of existing and emerging technologies.
• Demonstrated good planning and organization skills.
• Team player and must have integrity.

Country: 378 views

• Provide a landscape of opportunities, key players, existing policies and policy gaps related to the signature issues that anchor the 2017-2021 Strategic Plan, cutting across all six Research Units and incorporating APHRC’s commitment to improving research leadership around the continent
• Understand the current policy environment at regional and national levels with respect to APHRC’s signature issues; identify and determine where there are potential entry points for engagement
• Collaborate with APHRC’s research leaders, particularly at the Unit level, to ensure a holistic approach to our mission of generating evidence and engaging policy to inform action on population health and wellbeing
• Generate recommendations as to how achievement of long-term policy goals can be incorporated into research proposal development
• Strengthen internal capacity for policy analysis
• Support the PEC division’s outreach efforts by leading and/or contributing to campaigns and projects to bring greater awareness to the opportunities availed by evidence-informed approaches to decision-making

• A Master’s degree in public policy, health policy, international relations, economics, health sciences, political science or any related field. PhD desirable
• Demonstrable track record in policy analysis and review, including landscaping, mapping and trend analysis
• Demonstrated interest in issues related to global health and social policy
• Excellent analytical skills
• Ability to communicate clearly and effectively, and able to transfer those skills to others
• At least five years of work experience in policy analysis, landscaping and mapping, strategy development, preferably at an international or research organization
• Excellent writing and editing as well as strong presentation skills
• A resourceful self-starter with good organizational and networking skills
• Ability to work independently to fulfill team goals and manage multiple deadlines
• Experience conducting literature reviews and qualitative research, with a publication track record
• Proficiency in French desired

Country: 371 views

• Work  with Divisional leaders to drive the development of organizational capabilities, behaviours, structures and processes that support the business strategy and objectives
• Support line management in forecasting and planning workforce requirements and development of talent pipeline in line with the unit/business strategy
• Drive the people processes (performance, talent management and employee relations) to ensure that employees’ level of performance, engagement and capabilities meet current and future Bank needs and standards
• Ensure Succession Management within the assigned business units.
• Build and equip line managers with appropriate HR tools and knowledge to effectively manage their staff in line with Bank plans
• Embed a performance management culture within the business area as a means of driving business improvement and cultivating high
• -performing culture within the Bank.
• Provide guidance on change management initiatives relating to organisational/departmental restructures/job role design/outsourcing /redundancy situations in order to improve cost and efficiency
• Work closely with other HR team members to develop and implement best practice HR strategy, policies, programs and initiative that enhance overall business performance.
• Ensure continuous self-development on knowledge of legal requirements related Human Resource management thus reduce legal risks and ensure compliance to the Bank’s and Legal requirements.
• Analyse Human Resources trends and related data to develop effective interventions for business.
• Champion implementation of talent developmental plans to improve organisational performance and ensure business continuity.
• Represent HR Division during Divisional strategic and implementation sessions in order to understand the relationship between business strategy and the HR strategy.
• Responsible for exceptional HR service Delivery for business units assigned and their day to day support.
• Ensure adherence to the HR Policies, Procedures, Labour Laws and the Constitution.
• Effective use of Human Resources information on the day to day operations in the Bank to ensure sound decision making for business success.
• Effective management stakeholders.

• A University Degree in Human Resources or Social Science field from a recognised university
• Higher National Diploma in Human Resources or relevant Certification in Human Resources.
• A Masters Degree in a business related field will be an added advantage
• Full member of IHRM and with current practicing certificate
• Eight  (8) years’ experience in HR of which five (5) years must have been as a HR generalist/HR Business Partner
• Experience in Banking /Financial Sector will be an added advantage
• Proven business acumen
• Extensive knowledge of HR best practices and hands on experience with regard to Recruitment & Selection, Learning and Development cycle, Performance Management Cycle, Talent Management and Employee Relations
• Experience in implementing organisation change initiatives
• Experience in implementation of HR Strategy, policy and programs
• Ability to engage, inspire and influence
• Excellent interpersonal, team management and communication skills
• Excellent Stakeholder/Client management skills
• High levels of Emotional Intelligence
• Counselling Skills
• Financial literacy
• Experience in working with HR Systems such as HR Oracle
• Computer Literacy

Country: 577 views

• Collaborating with business lines and Technology teams, develop best-in-class, digital banking products that promote and create customer loyalty through highly innovative design and feature sets; primary responsibility is shipping new products and features for online and mobile banking channels and digital origination systems
• Understand customer needs in digital channels.
• Define product roadmap strategy, incorporating market direction and customer preference.
• Work with a cross functional team to drive the implementation of new products, features, and designs.
• Define product direction, prioritize and manage features that will deliver best-in-class experiences for HFC customers.
• Work with the Software Developers to translate requirements into concepts and elegant user experience design.
• Design and test Digital User Experiences.
• Monitor and track product usage and performance.
• Develop closed loop analytics system to gather customer feedback in order to shape and build future products.
• Track product and feature use and work with product team to analyse and understand implications for product enhancement.
• Lead and develop virtual digital product/innovation teams and brings them together to deliver and maintain superior user tested digital experiences.
• Support the creation of digital platforms by working with technology and business partners, architects and other groups to identify technical and functional needs.
• Craft and maintain development plans and associated user stories that clearly define functionality or feature targets and acceptance criteria.
• Communicate feature status regularly with internal and external partners and management, ensuring that issues are appropriately called out to keep delivery on track.
• Planning and estimating for future client, business and resource requirements
• Resource allocation to production schedules.
• Release management of new features and improvements.
• Determine and select options to achieve goals and/or resolve ad hoc emergent issues.
• Manage partner/consultant relationships within defined contracts/protocols.
• Manage delivery teams assigned to Projects and Change Requests.
• Manage business leads and product managers.
• Adherence to SLAs, response to business queries and product problems.
• Accountable for monitoring of new digital platform revenues (up to 6 months after roll-out) to ensure that the platform(s) meet client requirements.

• A Bachelor’s degree in Business Administration, Economics, Marketing or Information Technology. A Master’s degree in Technology or Business related course is an added advantage.
• 8 years of experience in the technology, banking, telco or product fields.
• 5 years of product development, management or product design experience in the digital world.
• Proven experience delivering large scale, complex web applications.
• Demonstrated expertise in extracting insights from qualitative & quantitative research.
• Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms.
• Possess quantitative and analytical skills to demonstrate benefit realization of project and marketing initiatives for (product).
• Expertise in understanding and analyzing consumer market research results, such as segmentation analysis and drivers of satisfaction related to the online and mobile financial experience.
• Proven ability to build, motivate and manage teams.
• Familiarity with html, xml and web technologies, in a banking context is an added advantage.
• Prince 2 or PMI certification.

• A good knowledge of the systems and processes within Financial Services industry especially Core Banking, Payments, Channels, CRM and Data Management.
• Metrics driven with a deep understanding of customer needs and the market landscape.
• Ability to articulate (both written and verbal) product concepts and product requirements.
• Creative expert in building and testing digital user experiences
• Ability to work independently under strict deadlines.
• Results oriented, analytical thinker, problem solving skills.
• Good interpersonal and communication skills.
• Good understanding of existing and emerging technologies.
• Demonstrated good planning and organization skills.
• Team player and must have integrity.

Country: 425 views

• Examine processes holistically to understand the impact of change on people, strategy, existing software applications and general business operations.
• Develop and implement strategies on Bank wide Processes Documentation, Risks Controls and Performance Measurement to ensure efficient outcomes and Operations excellence is achieved in line with the strategic goals.
• Documenting  process information using visual diagrams in the form of business process models (using the Business Process Management Notation or the Flowchart Notation
• Analyse process models as they are (As-is), compare them to the future and improved designs (To-be) and determine the necessary changes for arriving at the improved state.
• Developing Business Process Management systems /flows (BPMS) specifications to be used by the developers for process automation.
• Design, Drive and Coordinate the adoption and  implementation of the  Processes and framework   across the bank
• Support process innovation and re-engineering across the Bank for continuous improvement with a benchmark on best practices.
• Drive structured Process management, Risk management, Productivity management and Project management approaches and methodologies across Operation as a back end to ensure maximum support to the front end for excellent customer experiences with quality outputs.
• Lead the process design team on improvement initiatives, guiding teams across Operation Division in identifying areas for enhancement.
• Oversee, collaborate and coordinate with other divisions in the documentation of processes with envisaged changes in procedure manual across bank
• Monitor and measure the effectiveness of processes to ensure consistent value delivery and optimization.

• A Bachelor’s Degree in Business, Statistics or a relevant field from a reputable institution.
• Knowledge and certification in Business Processes Management (ABPM)
• Certification and experience in Monitoring & Evaluation and Project Management and Lean Six sigma Black belt.
• A minimum of 5years working experience in Business Process Analysis.
• Specialized in Lean six sigma tools.
• Experience creating and evaluating process flows and maps.
• Lean Six Sigma Certification -  Black  Belt

• Project Management skills.
• Excellent analytical  skills with hands on experience using R,VISIO,EDRAW SPSS, SAS, or STATA
• Good understanding of Operational Risk Management.
• Strong skills in Process Mapping and Business Process Reengineering  with good knowledge of Business Process Modelling Notation (BPMN)
• Ability to work independently under strict deadlines.
• Results oriented, analytical thinker, problem solving skills.
• Good interpersonal and communication skills.
• Good understanding of existing and emerging technologies.
• Demonstrated good planning and organization skills.
• Team player and must have integrity.

Country: 510 views