Dec

21

Senior Manager - Mobile Financial Services
Region: Nairobi, Kenya
Reporting to: Head of Service Platforms
Department: Technology Division

Role Purpose
The incumbent will be responsible for the planning, operation and maintenance of the mobile financial services platforms. This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where Financial, Customer & Internal processes and people management come together.

Job Responsibilities
  • Leading architecture and service design to deliver a best-in-class system and customer-centric services
  • Implementation of a business analysis approach to identifying business needs and determining solutions to business problems. The solutions should consider technology systems, process improvement, organizational change or strategic planning and policy development
  • Research and development of new features, solutions & technologies
  • Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines
  • Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.
  • Analysis and tracking of KPIs for performance and capacity
  • Proactive system monitoring and issue resolution within SLA
  • Management & support of developers and other integration partners both internal and external & Regular reporting
Academic/ Professional Qualifications
  • Relevant Bachelor’s degree in Engineering or any-related technical  degree from a recognized institution
  • 8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms.
  • 3-5 years in the design, implementation, operation and maintenance of mobile money platforms.
  • 3-5 years management experience and leading teams
Professional Knowledge
  • Extensive knowledge of mobile money, payments, banking and relevant standards and best practices in these domains.
  • Business acumen and principles and techniques of administration, organization and people management.
  • Knowledge of the telecommunications industry.
  • Networking skills to form collaborative partnerships
  • Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures
Professional Skills
  • Leadership skills
  • Good analytical skills
  • Strong interpersonal skills
  • Pro-active &multi-tasking
  • Good persuasion skills
  • Resourceful
  • Analytical thinking and problem solving skills – collects researches and analyses data
  • Accuracy and attention to details – prioritises and plans work
  • Team-work and co-operation
This position is open to Kenyan citizens only. If you are up to the challenge & fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.

Application should be sent by latest  21st December 2017 , please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.

Telkom is an equal opportunity employer.

Country: 395 views

Dec

20

General Manager, Upstream Operations
National Oil Corporation of Kenya is desirous of recruiting a qualified professional to the position of General Manager, Upstream Operations. Reporting to the Chief Executive Officer, the ideal candidate will provide leadership in the Exploration and Production of Petroleum in implementation of the Government of Kenya’s mandate through planning, organizing, directing and staffing of the Upstream division.

Key Responsibilities
  • Formulating and implementing the Upstream strategy.
  • Administering petroleum legislation, regulations, production sharing agreements and policies;
  • Overseeing compliance and adherence to company policies, procedures and systems, statutory requirements, EHS standards and international conventions on oil & gas exploration;
  • Identifying opportunities for strategic partnerships with international companies of good global standing for transfer of technological know-how and skills for rapid business growth;
  • Constitute and administer teams to conduct internal exploration programmes and lead in JV and other projects interactions;
  • Overall responsible for all evaluations and interpretations of the Corporation’s geo-scientific data;
  • Preparing, implementing and monitoring the annual departmental budget;
  • Preparing, implementing, monitoring and reporting on the annual departmental business plans in line with Corporate Strategic Plan and performance targets
  • Providing technical support in negotiation and evaluation of work programmes
  • Facilitating and monitoring exploration activities in liaison with Ministry of Energy & Petroleum
  • Promoting exploration acreage in liaison with Ministry of Energy &Petroleum
  • Providing timely advice on resources including people, training, consultancy, equipment, finances, required to support foreseen changes in the Upstream operations
  • Spearheading the development of human resource capacity development in all phases of the exploration and production cycle with a long-term perspective in outlook and ensure the development of managers including effective succession planning.
  • Giving oversight in ensuring that our exploration and production activities on the ground uphold the Corporation’s image by mitigating factors that will result in conflict with communities on site or any litigation; and
  • Coaching, mentoring and developing the senior exploration and production team to ensure optimal performance and effective succession planning in the Department.
Profile
Academic Qualifications
  • Masters degree in any of the following fields - Geoscience, Geochemistry, Engineering or other science related discipline.
  • Bachelor of Science degree in Geology, Geophysics, Geochemistry, Engineering or any related field.
Professional Qualifications
  • Diploma or certificate in petroleum operations and development from recognized institutions shall be an added advantage.
  • Diploma or certificate in Geospatial Information Systems (GIS) shall be an added advantage.
Experience
  • At least twelve (12) years of relevant experience in Exploration, five (5) of which should have been at a senior management level handling petroleum Exploration and Production responsibilities
  • Proven background in Petroleum Exploration, Development, Production and Appraisal
  • Demonstrated experience in asset development
  • Possess Strong fundamentals in E&P including: subsurface Geosciences and Engineering, Surface Facilities and well versed in commercial and regulatory aspects of Petroleum development.
Key Competences
  • Proven intellectual leadership in managing people, operations and financial resources;
  • Proven ability to think strategically and design long term plans
  • Strong supervision, coaching and mentoring skills
  • Well-developed verbal, written and communication skills
  • Strong organizational and coordination skills
  • Well developed analytical and problem solving skills
Candidates will be required to satisfy the requirements of Chapter Six of the Constitution of Kenya on leadership and integrity, and are thus required to submit clearance certificates from the following institutions together with the job application:
  1. Kenya Revenue Authority (Tax Compliance Certificate)
  2. Higher Education Loans Board
  3. Ethics & Anti - Corruption Commission
  4. Criminal Investigation Department (Certificate of Good Conduct)
  5. Report from an approved Credit Reference Bureau (CRB)
For more information, applicants can access advertisement and application details on National Oil website www.nockenya.co.ke/recruitment. Applicants should either email to chairman@nockenya.co.ke or send their application and detailed CV with copies of certificates, indicating current position, qualifications, working experience, current remuneration, names of at least
three (3) professional referees and day time telephone number to:

Postal Address Physical Address
The Chairman, Board of Directors National Oil Corporation
National Oil Corporation Kawi Complex, South C, Red Cross Road,
P.O. Box 58567-00200 NAIROBI Off Popo Road, Behind Boma Hotel

Applications should reach us not later than 5pm on Monday 20th December 2017.

Only short-listed candidates shall be contacted. Canvassing shall lead to automatic disqualification. We are an equal opportunity employer.

Country: 452 views

Dec

20

General Manager, Finance, Treasury and Trade
National Oil Corporation of Kenya is desirous of recruiting a qualified professional to the position of General Manager, Finance, Treasury and Trade. Reporting to the Chief Executive Officer, the ideal candidate will take overall charge of managing of the Corporation’s Finance and Trading departments.

Key Responsibilities
  • Develop and implement the Corporation’s Finance and Trading strategies
  • Champion the business process improvement and continuity agenda for the Corporation by enhancing and optimizing the processes for existing products and services to ensure all times efficient, effective and competitive
  • Ensure that Corporation’s interests are adequately covered through insurance to minimize exposure to losses
  • Overseeing preparation of the Corporation’s annual budget and final accounts
  • Ensuring that finance and trade departments are consistent with the Corporation’s best practices
  • Overseeing implementation of day-to-day activities of oil trading
  • Overseeing the development, utilization, and maintenance of models to evaluate oil trading opportunities
  • Securing funding for the Corporations activities at the most competitive rates and managing the Treasury function
  • Monitoring the performance of the Corporation’s liabilities such as leases, insurance summaries, contingencies and loan expectations
  • Monitoring the annual financial budget and submitting performance reports to the Board and management
  • Ensuring revenue assurance, disbursements, accounting and reporting
  • Designing and ensuring compliance and adherence to company policies, procedures and systems and statutory requirements; and
  • Coaching, mentoring and developing the finance team and ensuring excellent performance and effective succession planning in the Department.
Profile
Academic Qualifications
  • Master’s degree in Business Administration, Strategic Management, Finance, Accounting or any business field or equivalent.
  • Bachelors’ degree in Finance, Commerce, or other related field
Professional Qualification
  • CPA-K or ACCA
Experience
  • At least 12 years’ relevant experience, 5 of which should have been at a senior management level in Finance.
  • Proven intellectual leadership in managing people, operations and financial resources
  • Proven ability to think strategically and design long term plans
  • Strong supervision, coaching and mentoring skills
  • Strong organizational and coordination skills
  • Well developed analytical and problem solving skills
Candidates will be required to satisfy the requirements of Chapter Six of the Constitution of Kenya on leadership and integrity, and are thus required to submit clearance certificates from the following institutions together with the job application:
  1. Kenya Revenue Authority (Tax Compliance Certificate)
  2. Higher Education Loans Board
  3. Ethics & Anti - Corruption Commission
  4. Criminal Investigation Department (Certificate of Good Conduct)
  5. Report from an approved Credit Reference Bureau (CRB)
Evidence of on-going clearance is admissible subject to satisfactory results (presentation of a clearance certificate from the above institutions) before the selection process.

For more information, applicants can access advertisement and application details on National Oil website www.nockenya.co.ke/recruitment. Applicants should either email to chairman@nockenya.co.ke or send their application and detailed CV with copies of certificates, indicating current position, qualifications, working experience, current remuneration, names of at least three (3) professional referees and day time telephone number to:

Postal Address Physical Address
The Chairman, Board of Directors National Oil Corporation
National Oil Corporation Kawi Complex, South C, Red Cross Road,
P.O. Box 58567-00200 NAIROBI Off Popo Road, Behind Boma Hotel

Applications should reach us not later than 5pm on Monday 20th December 2017.

Only short-listed candidates shall be contacted. Canvassing shall lead to automatic disqualification. We are an equal opportunity employer.

Country: 439 views

Dec

19

Workforce Manager, Customer Experience
To provide effective real time and effective analysis, scheduling and forecasting of human resources at the KCB Customer Experience.

Responsibilities
  • Monitors forecasting effectiveness and accuracy at all levels.
  • Ensures service levels and productivity goals are met, implements and maintains workforce management platform.
  • Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement.
  • Coordinates all reporting related to workforce management.
  • Develops performance indicators and reporting mechanisms to measure operating standards and to facilitate effective decision making support.
  • Organizes project tasks, structures information, and collection activities and sets time lines for completion of required tasks.
  • Develops and maintains scheduling processes.
  • Serves as the resident expert on workforce management software package.
  • Participates in long range planning and the formulation of goals.
  • Oversees technology and process improvements to ensure the highest level possible customer satisfaction and cost effectiveness.
The Person
For the above position, the successful applicant should have the following:
  • University Degree preferably in a Business related field.
  • A Master’s degree or Professional qualifications in Workforce Management.
  • Have at least 6 years’ experience in customer experience with below responsibilities:
  1.  3 years experience in a contact centre
  2.  2 years experience in workforce management
  3.  1 year experience in bank operations

  • A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
  • Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
  • A good understanding of risk, credit policies and procedures.
  • Strong leadership skills with demonstrated competences in championing high performance management.
  • Excellent planning, organization, problem solving and analytical skills.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Career Portal and submit your application with a detailed CV.

To be considered your application must be received by Tuesday 19th December, 2017

Only short listed candidates will be contacted.

NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:
  1. National I.D.
  2. KRA Pin Card
  3. Birth Certificate of self
  4. Passport Photo (White Background)
  5. NSSF Card
  6. NHIF Card
  7. Police Clearance Certificate (less than 5 Months old)
  8. Academic and Professional certificates, including official transcripts
  9. Certificates of Service from previous employers as applicable
How To Apply
Apply for this job through the recruitment portal: https://ke.kcbgroup.com/about/vacancies/job/144

Country: 461 views

Dec

19

Information Architect
Reporting to the Senior Manager, the incumbent is responsible for developing IT information models (message protocols, defined data structures, schemas, information types and workflows) and relating documentation for IT Systems in use by or to be procured by the Bank in line with Bank policy, Business Processes, Architecture and Best Practice, standards and methods

Responsibilities
  • Coordinating information flow through the enterprise, eliciting business requirements and generation / development of relevant business requirements documentation.
  • Translate user needs into functional requirements. Identify user requirements by researching and analysing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorization and labelling, meeting with focus groups.
  • Investigating the requirements of the customers for the content and structure of information deliverables.
  • Perform a content inventory showing all content elements, relationships and dependencies.
  • Validates information delivery by developing and completing usability test plans; evaluating traffic patterns and studying user feedback.
  • Communicating with clients to understand their business requirements. Ensure documented content meets audience and organization needs as well as analysing users experience and their problems
  • Developing practical plans in order to support organizational development. Identify content that helps support user goals and business goals.
  • Keeps up-to-date and knowledgeable about industry trends and emerging technologies associated with Enterprise Information Architecture.
  • Developing and building consensus for a strategic vision and roadmap for the organization to identify and prioritize information architecture projects and investments, consistent with the business strategies, which includes information governance policies and processes for the management and use of information.
  • Lead the identification and analysis of the Bank’s business drivers to derive Enterprise business, information, technical and solution architecture requirements.
  • Assess the current IT environment to detect critical deficiencies and recommend solutions for improvement in line with the Bank’s strategy and delivery priority of the IT programs.
  • Lead the development of an implementation plan for the Enterprise Architecture models based on business requirements and Information Technology strategies.
  • Market the Enterprise Architecture function, process and results, in particular to the business side of the Bank.
  • Establish standards, guidelines, checklists and processes for architectural development and compliance.
  • To build and maintain productive relations with Sector Heads/Relationship teams/Product houses/Finance/ stakeholders to drive delivery of business solutions and revenue growth for the specific sectors or portfolio.
  • Ensure timely preparation of relevant reports, financial and performance metrics’ and cascade to the team in a timely manner or as per SLA.
  • Ensure compliance to the Bank’s policies, procedures and regulatory requirements.
The Person
For the above position, the successful applicant should have the following minimum requirements:
  • A Bachelor’s Degree in Computer Science, Information Technology or related field from a recognized and reputable University.
  • Professional IT certifications in the following: ITIL Foundation; Prince2 Practitioner; Business Analysis e.g. CBAP
  • Other relevant Technical Certifications e.g. SQL, Data Modeling, Software Development
  • Minimum 5 Years of Experience in a similar business analysis related role
  • Ability to perform impact analysis of new and proposed architectures in relation to the current landscape and available technologies utilized in the IT environment.
  • Ability to conceptualize, formulate, and present complex business demands / requirements via comprehensible models and templates.
  • Hands on experience with project methodologies i.e. SDLC processes & agile based development methodology.
  • Knowledge of SOA approach and its implementation, web-based systems architecture, enterprise application integration as well as experience managing expectations and priorities.
  • Knowledge of data representation in JSON, XML, XSLT mapping and usage of SOAP/HTTP, REST and JMS/MQ protocols.
  • Working experience in UML.
  • Good working experience with all the tiers of architecture - infrastructure, database, integration, application, UI, network and security.
  • Must have a strong and proven software development background.
  • Sound knowledge of various messaging architectures.
  • Participation in key/large projects as an architect.
  • Excellent verbal and written communication; self-motivated, dynamic, team player, result driven, relationship builder, independent worker with excellent interpersonal relation building skills.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Tuesday 19th December, 2017

Only short listed candidates will be contacted.

NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:
  1. National I.D.
  2. KRA Pin Card
  3. Birth Certificate of self
  4. Passport Photo (White Background)
  5. NSSF Card
  6. NHIF Card
  7. Police Clearance Certificate (less than 5 Months old)
  8. Academic and Professional certificates, including official transcripts
  9. Certificates of Service from previous employers as applicable
How To Apply
Apply for this job online: https://ke.kcbgroup.com/about/vacancies/job/145

Country: 473 views

Dec

15

Audit Assistant
Kenya Safari  Lodges and Hotels  is a Limited company  incorporated in 1966. We offer bush and Beach memorable experience to both international and local Tourist. KSLH comprise of three units being: Mombasa Beach Hotel, Voi safari Lodge and Ngulia safari Lodge.

KSLH is seeking to engage one candidate Audit Assistant dedicated, experienced and highly talented professional.

Job Scope
To  assist  the  Internal  Auditor  in  ensuring  various  departments comply with the established rules (SOPs, Professional Standards/ethics, internal control and provide guidance on detected weaknesses.

Job Responsibilities
  • The purpose of this position is to assist the Internal Auditor in:
  • Planning and preparing audits as per approved audit plan and/or audit programs.
  • Appraise the adequacy and effectiveness of the internal control system and risk management process within KSLH.
  • Prepare audit reports and presentations of audit findings and recommendations to the internal auditor for review and final submission.
  • Conduct follow-up of agreed audit recommendations within stipulated timeframes and submit status reports.
  • Perform continuous review of internal control systems and company Standard Operating Procedures and submit well supported reports.
  • Perform ad hoc/special audits and investigations on areas of concern as and when requested and submit factual reports.
  • Perform any other duties allocated by management through the internal auditor from time to time that are in line with internal audit objectives.
Required Qualifications & Specifications
  • Candidate must possess at least a Bachelor’s Degree in Accounting or related  field,
  • CPA (K), CIA, CFE, CISA.
  • At least three (3) years of relevant working experience in internal auditing.
  • Have sound administration and operational skills in accounting and finance.
  • Hands-on experience  in  auditing  and  possess  good  writing  reports  and  presentation skills.
  • Good working knowledge of internal audit and internal control principles/practices.
  • Being capable of upholding high degree of confidentiality.
  • Conversant with the following systems; Fidelio  v-714,micros, materials control and Sunsytem will be an added advantage
  • Must be a person of high integrity
How to Apply
Applicants to send their letters, CV, copies of academic and professional qualifications & ID copy both online and through post to the below address, to reach us before close of business on 15/12/2017.

The company is an equal Opportunity Employer and affords equal opportunity to all qualified applicants for the position.  Only shortlisted  candidates will be contacted.

GENERAL MANAGER
KENYA SAFARI LODGES & HOTELS LTD
P.O BOX 90414
MOMBASA.
Email:
vacancy@kenya-safari.co.ke

Country: 476 views

Dec

15

Clinical Post-Doctoral Research Officer
Reference Number: CPDRO151117
Category: Clinical Healthcare and Research
Grade: 9.05
Location: Mtwapa

Job Summary
The Sub-Saharan Africa Network for TB/HIV research excellence (SANTHE) in collaboration with the KEMRI-Wellcome Trust Research Programme (KWTRP) in Kilifi offers a two-year post-doctoral research fellowship in clinical epidemiology and public health with focus on sexually transmitted infections (STI) research in Mtwapa.

Reports To: Principal Investigator
Directly Supervises: 1 Medical Doctor, 3 Clinical Officers

Job Dimensions
The KEMRI clinic in Mtwapa has followed mostly male and female sex workers, and reported on HIV-1/STI acquisition risks in key publications. Currently the clinic provides ART and PrEP care to 300-400 participants. New protocols will include screening for acute HIV infection, partner notification services, and an HIV-vaccine trial to start in 2019.

Responsibilities
New protocols will include screening for acute HIV infection, partner notification services, and an HIV-vaccine trial to start in 2019.

Routine screening of Chlamydia and Gonorrhea infection is done through on-site X-pert testing, with subsequent isolation of N. Gonorrheoae at the KWTRP. Whole genome sequencing of 103 NG isolates has been completed in collaboration with Prof. Chris Tang at Oxford University.

Under supervision of the PIs, Drs. Susan Graham and Eduard Sanders, the candidate will strengthen STI diagnosis and care in Mtwapa, conduct longitudinal analysis of CT/NG infection among different risk groups at first instance, and will be encouraged to develop his/her own protocol. Areas of interest for protocol development include sexual and reproductive health, mental health, substance abuse, and others.

Qualifications
  • A PhD Holder.
  • A registered Medical Doctor
  • Demonstrable STI research experience through first and second author papers.
Competencies
  • Analytical skills, ability to think of new ideas/ outside the box and a well-developed capacity for follow through
  • Attentive to detail with the ability to take and follow instructions and to work with minimal supervision
  • Excellent interpersonal and communication skills
  • Ability to work in team and in a multi-cultural environment
  • Aptitude for supervising junior staff and supporting capacity building initiatives
Physical Environment/Conditions
The SANTHE fellowship is for two years, and includes some research costs, and travel costs. For any Enquiries please contact Prof. Eduard Sanders – esanders@kemri-wellcome.org.

Application Procedure
To apply for this post you visit http://careers.kemri-wellcome.org/vacancy/clinical-post-doctoral-research-officer.

All applicants are required to state their current/last salary.

Candidates must supply an email and telephone contact that will be used when offering interviews. Only shortlisted candidates will be contacted. Shortlisted candidates shall be required to produce ORIGINALS of their National Identity Card, academic and professional certificates, original transcripts and testimonials, detailed curriculum vitae and valid clearance certificate (certificate of good conduct) during the interviews.

The application closing date is 15 December, 2017.

KEMRI-Wellcome Trust Research Programme (KWTRP) is an equal opportunity employer. Direct or indirect canvassing will lead to automatic disqualification.  KWTRP does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training or any other fees).

Country: 420 views

Dec

14

Senior Systems Analyst – Turnquest GIS & FMS
Job Purpose
This role is responsible for maintaining and ensuring availability, reliability and continued suitability of business application systems used within APA Insurance.

Responsibilities
  • Coordinate internal resources and third parties/vendors on an ongoing basis for speedy and flawless resolution of system issues relating to the new General Insurance System.
  • Ensure outstanding project and support issues are delivered on-time and within scope
  • Conducting requirements gathering/proactively identifying needs/opportunities; carrying out analysis and translating user requirements to technical documents to be used in system acquisition and enhancement
  • Ensure sufficient user acceptance testing for issues raised in the new GIS using appropriate tools and techniques
  • Report and escalate to management as needed
  • Performing thorough Root Cause Analysis (RCA) for the errors and changes in both GIS and FMS application systems and recommending/implementing the best solutions – adhoc and on-going basis
  • Analyzing report requirements, designing and developing the required reports from GIS and FMS application systems
  • Planning and conducting training on system functionalities, as well as new developments in reports, system releases, fixes & patches for both GIS and FMS application systems
  • Planning and performing regular health checks and Security Audits on the GIS and FMS application systems and databases within the Group
  • Responsible for Disaster Recovery including system-wide backups and periodic restorations and testing for GIS and FMS systems
  • Documenting procedures, processes and user manuals for GIS and FMS, for reference within the department and the organization
  • User administration which involves new user setup, access/permission rights – add, modify & revoke.
  • Managing the testing and implementation of systems upgrade, releases an patches as well as new technology solutions for APA Insurance
  • Any other duties as may be assigned from time to time by Management
Academic Qualifications
  • Bachelor’s degree in Computer Science, Information Technology or any other related field.
Professional Qualification
  • MCSD / OCA
  • Project Management
Experience
  • At least 4 years relevant experience
Skills
  • Software development and programming skills
  • System analysis skills
  • Communication and interpersonal skills
  • Training Skills-Ability to train non-technical users on ICT systems
All applications to be done online before 14th December 2017.

How To Apply
Apply for this job on the official careers portal here http://www.apainsurance.org/careers/senior-systems-analyst-turnquest-gis-fms/

Country: 518 views

Dec

14

Manager – Micro-Insurance
Department: Micro Insurance & Agribusiness
Reports To: Head of Micro Insurance & Agribusiness
Supervision: Business Development officer- Micro Insurance
Location: Head Office

Job Purpose
The position is responsible for achieving business growth by meeting new business targets. To achieve this, through his/her own initiative and through his/her team, find potential new customers, present to them, ultimately convert them into clients, train them and continue to grow the business. He/she will also help manage existing clients and ensure they stay satisfied and positive.
The position involves developing a micro-insurance business development team with the aim of ensuring business growth, enforcing effective credit control, delivery of set loss ratio and building and maintaining customer relationships as per the organization’s customer charter.

Responsibilities
  • Developing and constantly updating underwriting service standards and manuals in line with the customer service charter
  • Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio
  • Liaising with other business units to ensure business procured is compliant with company underwriting guidelines i.e. pricing, risk, legal etc
  • Achieving departmental service standards in processing, approval and release of crucial documents within set Turn Around times. These include quotations, debit/credit notes and policy documents
  • Building and strengthening business relationships with existing and prospective clients to achieve performance targets
  • Supporting the collection of outstanding premium within the credit control policy
  • Exploring opportunities presented by the market and coming up with creative ideas to help in the development of innovative products and solutions that meet customer needs
  • Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations
  • Developing micro insurance unit budget and business plans to achieve the set company targets
  • Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets
  • In liaison with HOD, conduct market research and explore opportunities presented by the market to develop innovative micro insurance products and solutions that meet customer needs
  • Participating in company CSR and brand building activities in liaison with other departments
  • Training, coaching and mentoring staff in order to improve performance and cohesion within the department
  • Implementing micro insurance interdepartmental SLA in liaison with other departmental heads
  • Participating in departmental meetings, projects and committees as assigned.
Generic Duties
  • Develop business unit budget and business plans to achieve the set company targets
  • Entrench performance based appraisal of departmental staff in line with their set KPIs and departmental targets
  • Participate in company CSR and brand building activities in liaison with other departments
  • Train, coach and mentor staff in order to improve performance and cohesion within the department; and
  • Participate in department meetings, projects and committees as assigned
Academic Qualifications
  • Bachelor’s degree in Business/Marketing/Micro insurance/Entrepreneurship/Public relations or an equivalent.
Professional Qualifications
  • Diploma in Micro insurance/Micro Finance/ACII
  • Member of a relevant professional body
Work Experience
  • At least 10 years relevant experience with at least 4 years managerial experience
Skills
  • Proposal writing skills
  • Analytical skills
  • Excellent market and industry knowledge
All applications to be done online before 14th December 2017.

How To Apply
To apply for this job visit the official careers portal here http://www.apainsurance.org/careers/manager-micro-insurance/

Country: 526 views