Job Purpose
This role is responsible for maintaining and ensuring availability, reliability and continued suitability of business application systems used within APA Insurance.

Responsibilities

• Coordinate internal resources and third parties/vendors on an ongoing basis for speedy and flawless resolution of system issues relating to the new General Insurance System.
• Ensure outstanding project and support issues are delivered on-time and within scope
• Conducting requirements gathering/proactively identifying needs/opportunities; carrying out analysis and translating user requirements to technical documents to be used in system acquisition and enhancement
• Ensure sufficient user acceptance testing for issues raised in the new GIS using appropriate tools and techniques
• Report and escalate to management as needed
• Performing thorough Root Cause Analysis (RCA) for the errors and changes in both GIS and FMS application systems and recommending/implementing the best solutions – adhoc and on-going basis
• Analyzing report requirements, designing and developing the required reports from GIS and FMS application systems
• Planning and conducting training on system functionalities, as well as new developments in reports, system releases, fixes & patches for both GIS and FMS application systems
• Planning and performing regular health checks and Security Audits on the GIS and FMS application systems and databases within the Group
• Responsible for Disaster Recovery including system-wide backups and periodic restorations and testing for GIS and FMS systems
• Documenting procedures, processes and user manuals for GIS and FMS, for reference within the department and the organization
• User administration which involves new user setup, access/permission rights – add, modify & revoke.
• Managing the testing and implementation of systems upgrade, releases an patches as well as new technology solutions for APA Insurance
• Any other duties as may be assigned from time to time by Management

Academic Qualifications

• Bachelor’s degree in Computer Science, Information Technology or any other related field.

Professional Qualification

• MCSD / OCA
• Project Management

Experience

• At least 4 years relevant experience

Skills

• Software development and programming skills
• System analysis skills
• Communication and interpersonal skills
• Training Skills-Ability to train non-technical users on ICT systems

All applications to be done online before 14th December 2017.

How To Apply
Apply for this job on the official careers portal here http://www.apainsurance.org/careers/senior-systems-analyst-turnquest-gis-fms/

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