Channels Administrator - National Bank

Main Details

Closing Date

Mar

05

Reporting to: Head of Digital Online Channels

Position scope:
The   role  holder   will   be   responsible   for   technical   design,  planning,   development   and maintenance  of  Online  Channel  systems  and  Infrastructure.

He  or  She  will also  provide solutions  to the  channel  systems  in  the  Bank, ensure  their  performance,  recovery  and documentation of procedures so as to achieve excellent customer experience.

Responsibilities:
  • Responsible   for   designing   and   developing   appropriate   reports   and   management information as required by business to advance tactical and strategic initiatives
  • Implement system Parameterization of different Products, Services and Limits on Digital channels as requested by the business.
  • Provide  day-to-day  operational  support  for  Nat  Mobile,  ATMs,  Agent  banking  and  Cardoperation Systems including network, hardware and software.
  • Ensure  uptime  of  all  Mobile,  ATM  interfaces  and  POS  as  per  Business  requirement  of 99.6% in line with the Bank’s Objectives
  • Provide   user   Support   on   Queries,   Mobile   ATM   and   Agent   troubleshooting   and configurations
  • Systems  Requirements Specification  (SRS)  document  preparation  and  Scoping  as  per User Requirements.
  • Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness
  • Design and generate reports for various business units related to Channels
  • Take part in channels related systems Projects in  the  Bank for  instance;  Systems Interfacing and Integration between the ATM Switch, Mobile and New interfaces.
  • Perform weekly performance reporting to support capacity planning (System support)
  • Ensure risk and Compliance adherence within the course of duty
Key Performance Indicators
  • Timely and quality preparation of channel reports
  • Timely delivery of initiatives assigned on channels
  • System up time of 99.6%
Skills & Experience
  • A Bachelor’s Degree preferably in Computer Science / IT related field from an accredited university.
  • A minimum of 5 years’ experience in a relevant IT field; including at least 3 years’ experience in support of Mobile, Internet and agency banking technologies.
  • Project Management qualification will be desirable
  • Professional IT qualifications in one or more of the following: TIL, Linux, Oracle/MS SQL, Cisco
  • Product development experience will be an added advantage
  • Professional qualifications in SQL query, research skills
  • Moderate to advanced skills in computing
  • Excellent high quality interpersonal and negotiation skills with the ability to network and develop strong relationships.
  • Innovative and Creative
  • Proven excellent planning, organization
  • Knowledge of Banking laws and regulations
  • Budgeting skills
  • Ability to drive change

How to Apply

If you believe you meet the criteria given above, please submit your application with a detailed CV stating your current position, current gross salary, e-mail address and telephone contacts quoting the job title/reference in the subject field to: Recruitment@nationalbank.co.ke by 5th
March 2018.

Applications  received  after  the  set  deadline  will  not  be  considered  and  only  shortlisted candidates will be contacted for the next stage/s of the process. National Bank of Kenya is an Equal Opportunity Employer. Canvassing will lead to automatic disqualification.

Treat any job employment advert that requires you to send any money for "processing" as a scam. Do not apply or agree to send any money to any employer for any job application.

Job Details

Particular Details
Application Email Recruitment@nationalbank.co.ke
Job Location
Renumeration Ksh -
Vacancies Available 1
Category ICT
Views 444 times
Job Tags

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