Reporting to the Senior Manager, Digital Channels, the primary role of the Digital Channels Manager is to lead and coordinate the banks mobile and other emerging channels initiatives. The manager must demonstrate a strong understanding of and high regard for the Digital channels mobile and other emerging channels as a business delivery channel for the Bank's corporate and retail customers as well as for online merchant services. The position requires someone with experience and expertise in mobile and internet based financial systems technologies as well as SMS and USSD connectivity. The person should have a good grasp of emerging channel technologies and applications and convergence of mobile and internet channels

Responsibilities

• Provide technical support for existing mobile and implementation of related projects.
• Keep track of user issues and oversee their prompt resolution.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Continuously analyze user requirements to develop and provide solutions
• Routine system administration and management
• Maintain up to date system and user documentation
• Ensure compliance of SLAs by system vendors.
• Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.
• Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits.
• Develop subject matter expert knowledge of Mobile, eCommerce and other payment banking technologies.
• Develop Business Continuity plans for both mobile channel solutions.
• Support Channel space with Network connectivity design

The Person:
For the above position, the successful applicant should meet the following criteria:

• A Bachelor's degree in IT related field.
• Professional IT qualifications in one or more of the following: ITIL, Linux, Prince2, programming, DB Administration.
• A minimum of 4 years' experience in a relevant IT field; including at least 3 years experience in support of Mobile, Internet and agency banking technologies.
• Knowledge of IT Banking Systems Implementation & Capabilities.
• Knowledge of Database management systems, solutions and administration.
• Knowledge of networking technologies and solutions will be an added advantage
• A good grasp of emerging channel technologies and applications and convergence of mobile and internet channels

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Wednesday 21st March, 2018

Qualified candidates with disability are encouraged to apply.

Only short listed candidates will be contacted.

NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:

• National I.D.
• KRA Pin Card
• Birth Certificate of self
• Passport Photo (White Background)
• NSSF Card
• NHIF Card
• Police Clearance Certificate (less than 5 Months old)
• Academic and Professional certificates, including official transcripts
• Certificates of Service from previous employers as applicable

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Reporting to Head – Digital Hub, the UX Developer will be responsible for the development of mobile and web based applications using latest technologies on android, iOS etc. while assuring security and cross-browser compatibility. He/she will combine research and design skills together to understand the user needs and produce concepts/solutions/designs that people want to use. Additionally, the successful candidate will make strategic design and user-experience decisions related to core, and new, functions & features while taking a user-centered design approach to rapidly test and iterate the designs.

The Role
The successful jobholder will be expected to:

• Combine research and design skills together to understand the user needs and produce concepts/solutions/designs that people want to use.
• Translate Concepts into wireframes and mockups that lead to intuitive user experiences.
• Facilitate customer’s product vision by researching, conceiving, wire framing, sketching, prototyping, and mocking up user experiences for digital products.
• Design and deliver wireframes, user stories, user journeys and mockups optimized for a wide range of interfaces and applications.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate designs.
• Take smart risks and champion new ideas.
• Develop mobile and web based applications using latest technologies on android, iOS etc. while assuring security and cross-browser compatibility
• Prototyping of UX designs for the digital lab.
• API development on REST, SOAP and other relevant technologies like node.js, Java, PHP.
• Build reusable code and libraries for future use.
• Ensure the technical feasibility of user interface/user experience designs.
• Optimize application for maximum speed and scalability and ensure that all user input is validated before submitting to back-end.
• Implement Search Engine Optimization (SEO) capabilities using SEO principles and ensuring that application will adhere to them.
• Use Google maps API, google analytics, charts, graphs and such tools to enrich the UX delivery.

Qualifications
The successful jobholder will be required to possess the following qualifications:-

• A Bachelor’s degree in computer science & IT related fields or Business related field with relevant IT professional qualifications.
• At least 3 years’ relevant work experience in a role directly related to web design, UX Design / Front-end mobile-web development experience, product design, product management, production management, marketing. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Expertise in UX software such as in Vision, UXPin, HTML5, CSS3, Balsamiq, Framer.js, angularjs, Quartz Composer, and the like is a must.
• Strong technical proficiency with UX tools such as Axure, Balsamiq, Sketch, and Adobe Creative Suite, Understanding user research, personas, wireframing and Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN).
• Graphic or Visual Design, Digital Media Design, other visual specialty or any other related qualifications will be an added advantage. Good understanding of asynchronous request handling, partial page updates, and AJAX
• Ability to scope and estimate efforts accurately, prioritize tasks and goals independently and rapidly produce deliverables in a fast-paced iterative environment.
• Strong understanding of the full software development life cycle, processes and procedures with an understanding of team needs, basic fundamentals of iterative and incremental development as well as Service oriented environments and Agile practices.
• Great focus on human behaviors, psychology and understanding why people do what they do with experience leading projects and building consensus with multiple stakeholders and cross-functional teams.
• High level of mathematical aptitude and strong problem-solving skills, Logical, analytical with an investigative creative mind and ability to handle complex information with accuracy and attention to detail. Knows and appreciates the value of metrics and incremental delivery.
• Excellent written and verbal communication skills when working with both internal business and technical people with external customers, ability to solidify vague requests, explain issues, and guide to solutions.

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Reporting to Head - Digital Hub, the Back-End Systems Developer will be responsible for the detailed analysis, design and development of the backend or server-side logic for systems and Management Information Systems (M.I.S.). Additionally, he/she will be required to maintain and support applications within this section and will therefore be required to have knowledge working within the agile methodology keeping in mind quality control plans within the developments to identify improvements.

The Role
The successful jobholder will be expected to:

• Develop all server-side logic, definition ensuring high performance and responsiveness to requests from the front-end according to user’s specification.
• Integration of user-facing elements developed by the front-end developers with server side logic and optimization of the server-side logic for maximum scalability and speed.
• Carry out analysis of the requirements; assist in preparing system specification by the users and recommend solutions to address user requirements.
• Develop and maintain documentation/manuals on system configuration or setup in addition to building reusable code and libraries for future use.
• Identify, analyze, and interpret trends or patterns in complex data sets and build visualizations to summarize and present key messages to the business that will assist in decision-making and control.
• Design and code reports/returns according to user specification with the key objective of delivering reports.
• Develop and implement data models and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Carry out technical user training in respect to these systems so that the business can utilize them.
• Rollout piloted interfaces and systems to the bank’s branches and users and provide test systems for UAT to ensure that functions/features are tested before go-live.
• Make changes to system configuration and parameters to accommodate business and technological requirements.
• Secure systems by putting adequate controls and restrict access to programs by users in accordance to the requirements of the bank.
• Liaise with software vendors to resolve systems issues or escalation. Collect, collate information and clearly document issues to enable software vendor support.
• Adhere to change control procedures in implementing solutions.

Qualifications
The successful jobholder will be required to possess the following qualifications:-

• Bachelor of Science Degree in Computer Science or related degree from a recognized university with experience in software development (Java, Dot Net development) knowledge.
• Minimum 2 years’ experience in software development, data analysis and reporting with a proven record of accomplishment.
• Very strong analytical, presentation & problem-solving skills with the ability to work confidently on high priority problems and present technical ideas in a user-friendly language.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong knowledge of and experience with reporting packages (Business Objects, SSRS etc.), databases (SQL, Oracle etc.), programming (XML, JavaScript, or ETL frameworks).

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The Role of the Test Automation Engineer will entail the design, build, test, and deployment of effective test automation solutions. To fulfill this role the Test Engineer will require a strong understanding of different testing strategies, approaches and techniques and the technical ability to apply appropriate automation technologies to meet the short and long term goals of the testing organization. The role objective is to automate as much of the testing effort as possible with a minimum set of code / scripts and building a robust set of regression testing suite through the adoption of appropriate application  testing approaches as well as system development techniques.  The focus will be to reduce the manual effort required in testing to reduce the effort needed by both technical and business teams in performing user acceptance tests as well as system regression. The role will also ensure reduced time to market in getting solutions out to business while at the same time reduce the risk of system failing once they are deployed.

The Role
The successful jobholder will be expected to:

• Define a test automation strategy for key bank systems based on a broad risk based analysis in collaboration with the technical teams and business partners in addition to providing expertise and support on use of methods and tools.
• Guide solution developers to ensure they instrument the application code in order to enable effective and repetitive unit testing of the code before it is incorporated into the current build.
• Develop automated solutions to expedite test. This will be in the form of tooling to increase the efficiency of test preparation and / or the creation automated of test cases.
• Put the power of automation into the hands of Test Designers / Testers. The Test Engineer will deploy the simplest solution to meet the defined need with the aim to effectively automate the testing effort.
• Develop and deploy automated solutions to expedite acceptance test by use of automation tools as part of Acceptance Test and execution of automated test solution as part of the System being deployed.
• Undertake objective, systematic analysis and draw accurate conclusions based on evidence by identifying problems and working with technical teams and business to resolve them.
• Have a clear grasp of the testing mandate by proactively determining what should be automated and in what sequence to get the maximum return on the automation investment while defining the scope of test automation within the context of each release/delivery.
• Review system performance, identify opportunities for improvement and implement appropriate measurements and metrics against products under test.

Qualifications
The successful jobholder will be required to possess the following qualifications:-

• A Bachelor’s degree in Computer Science, Information Technology and/or related fields from a recognized university. Additional training in Quality Assurance and System testing will be an added advantage.
• 4+ years of experience in Quality Assurance with at least 2 years experience as a seasoned Automation Engineer coupled with strong knowledge of manual system testing and software quality control best practices and methodologies.
• Excellent software development skills coupled with programming experience in Python, Perl, Shell and Java, etc.
• Excellent understanding of Unix/Linux Operating System
• Ability to communicate ideas in both technical and user-friendly language coupled with Interpersonal skills, to facilitate creation of test cases
• Proven analytical and creative problem-solving abilities, ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Detail-oriented individual who can be relied on to produce accurate deliverables

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The Role
Specifically, the successful jobholder will be required to:

• Ensure that all systems used by the unit are properly managed and meet business needs as well as provide business reports at all times.
• Establish and maintain sound backup and recovery policies and procedures.
• Maintain the required system configuration and parameterization by ensuring that change control procedures are maintained as well as ensuring compliance to change process and sign-offs.
• Engage in software installation, upgrades and system enhancements in collaborations with vendors.
• Identify and fix technical problems associated with systems and system failure.
• Ensure monthly review of passwords changes and removal and whether there are any sharing of passwords and access.
• Ensure that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
• Evaluate and assessment of technical requirements for systems implementation or requiring implementation.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalate through the available defined channels.
• Implement and maintain database security measures as well as applications tuning and performance monitoring.

Skills
The successful candidate will be required to have the following skills and competencies:

• University Degree in Computer Science, Engineering or related field from a recognized University as well as a certification in any of the following areas; Linux/IBM administration.
• ITIL certification and experience in Omni Channels will be added advantage.
• Minimum of 5 years working experience with at least 3 years’ experience in administering and developing mobile applications.
• Good knowledge and understanding of mobile technologies and security as well as clear understanding of Devops, agile principles and SDLC.
• Very strong analytical, presentation & problem-solving skills with the ability to work confidently on high priority problems and present technical ideas in a user-friendly language.
• Detailed technical knowledge in IT, cards & plastics, e-banking and understand current trends.

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Reporting to: Design & Marketing Manager

Position scope:
The overall responsibility for the role holder will be to create and maintain the Brand’s design and while offering technical support to ensure the Bank’s communication is relayed in line with the Marketing strategy. He/she will be required to use various skills so as to
bring communication alive by getting their clients' messages across with high visual impact.

The role demands a keen business sense as well as creative flair.

Key responsibilities

• Execute client briefs from typesetting through to design, print and production in line with marketing guidelines.
• Liaison with Marketing business partners with regard to design style, format, print production and time scales for client briefs
• Developing concepts, graphics and layouts for product illustrations and other visual messages to be relayed for communication purpose.
• Provide advisory on technical aspects such as size and format of illustrative material and copy to user departments.
• Preparation of clients’ brief and work based on agreed requirements within the SLA and quality desired.
• Review of final layouts with the user department and suggesting of improvements if required
• Liaise with external stakeholders providing tools such as printers on a regular basis to ensure SLAs are met and output is as required by
• the user department and marketing guidelines.
• Delivery of innovative and captivating and creative design solutions for the Bank.
• Effective design for different users in the Bank within agreed brand parameters as guided by the marketing procedures and guidelines
• Responsible for maintenance of brand guidelines and procedures up to date with agreed revisions
• Deliver brand collateral to user department within the agreed SLAs and budgets
• Manage costs while carrying out the day to day units with a focus on return on investments for each project undertaken.
• Working with team members in MCCE to ensure effective and timely delivery of marketing and communications collateral to events hosted outside the premises.
• Internal stakeholder management by proactively and regularly organizing meetings to ensure seamless flow of work and information.
• External stakeholder management by proactively engaging agencies and other third party vendors in order to get creative solutions while getting value for the Bank’s investment.

Skills & Experience

• A bachelors degree in Communications/Advertising/Graphic Design or related field from a recognized university
• A master’s degree in a Communication related field will be an added advantage
• Certification in Graphics Design or Animation
• Certification in Branding and Design
• Two years’ experience as a desk top publisher
• Agency Experience agency or in-house design experience
• Proven experience in producing materials for print and online, and managing printers
• Excellent knowledge of Adobe Creative Suite
• Video editing capabilities desirable but not essential
• Content management system experience
• Knowledge of relevant legislation such as Kenya media laws
• HMTL programming experience
• Proficiency using a Mac operating system
• Knowledge of latest web technologies and industry trends, HTML knowledge
• Ability to communicate effectively with a wide range of people
• Ability to work to deadlines in a busy environment-working on multiple projects at any given time
• Knowledge of professional standards and banking policies and procedure
• Knowledge in Directing, Scripting and Shooting
• Communication Proficiency,
• Customer focus, Negotiation and Networking skills
• Sound Judgment and decisiveness, Thoroughness and Time Management
• Agility and flexibility
• Personal and team Organizational Skills

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Reporting To: Chief Information Officer

Overall Job Purpose
The Digital Transformation Delivery Manager will be responsible for implementation of Mobile Financial Services solutions and other Digital Banking initiatives geared towards generating Non Funded Income (NFI) for the Bank. Key focus is on translating this vision into an actionable delivery plan that is aligned to the business strategy and customer expectations.

Principle Accountabilities

• Responsible for the portfolio design, planning, development, testing and deployment of new products (enhancements included) and processes for Digital Banking.
• Responsible for delivering the digital experience (content, journey, and personalization) of banks products and services (in line with the value proposition and features defined by the product owners) to maximize on digital product usage, and digital customer satisfaction.
• Direct responsible for delivery of digital journeys and continuous improvement.
• Diagnose problems accurately and timely; evaluate and develop alternative courses of action; recommend and/or implement creative and effective solutions; document results.
• Build and maintain positive working relationships with vendors and all levels of staff; serve as resource for technical or business expertise and advice on strategic priorities and projects.
• Liaise with Solution providers to identify new opportunities for process improvements, product enhancement and/or cost saves arising from system upgrades or changes in the technical platform.
• Contribute technical and consulting expertise in the following domains: Digital and Technology Strategy, Product strategy and innovation, IT Operating Model, Organization & Governance, Cloud and Consolidation, Big Data and Analytics, IT Complexity Reduction.
• Align project process to the organization policy but also adjust according to market changes and adopting agile methods to improve delivery.

Minimum Qualifications, Knowledge and Experience

• A Bachelor’s degree in Computer Science/IT/MIS or Business Degree with specialization in IT related discipline from a reputable institution.
• MBA or Post Graduate Degree in Business/Computer Science.
• Minimum of Seven (7) years of project management experience and 5 years of team management.
• Expert understanding of Project Management Body of Knowledge (PMBOK) Discipline (Integration, Scope, Time, Quality, Human Resources, Communications, Risk Management, Procurement) or PRINCE2 Methodology.
• ITIL Certification.
• Expert understanding of software development and infrastructure project lifecycles within large companies.
• Experience in creating Business Requirements, Project Plans, Project Schedules and associated project materials.
• Experience in delivering projects that incorporate emerging technologies; Cloud, Service Oriented Architecture (SOA), Big Data, and Mobility

Key Competencies and Skills

• Deep insights into digital content, digital journeys, and digital personalization leveraged by the best digital competitors and the world class digital companies.
• Exposure to banking systems, operations and service delivery is mandatory.
• Demonstrated good interpersonal, communication, presentation and planning skills.
• Ability to effectively manage time, prioritize work, multi-task across many assignments and delegate.
• Advanced Experience with MS Office Tools (Word, Excel, Project, PowerPoint, Visio).
• Strong leadership and organizational skills.
• High level of competency in Project formulation and implementation.
• Thorough knowledge of budgeting and understanding of financial markets.
• Good understanding of core banking business and systems.
• Ability to translate the Bank’s corporate strategy into operational plans and performance management programmes.
• Ability to define, communicate and implement essential operational changes to improve performance in line with the Bank’s business goals.
• Thorough knowledge of CBK prudential guidelines.
• Analytical and strategic thinking with ability to work under pressure and tight deadlines.
• Good understanding of existing and emerging technologies.
• Demonstrated good planning and organization skills.
• Team player and must have integrity.

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Reporting To: Digital Transformation Delivery Manager

Overall Job Purpose
The Digital Product Specialist will be responsible for product strategy, design, planning, development and implementation of new products and product enhancements for online banking, mobile banking and any other digital platforms.

Principle Accountabilities

• Collaborating with business lines and Technology teams, develop best-in-class, digital banking products that promote and create customer loyalty through highly innovative design and feature sets; primary responsibility is shipping new products and features for online and mobile banking channels and digital origination systems
• Understand customer needs in digital channels.
• Define product roadmap strategy, incorporating market direction and customer preference.
• Work with a cross functional team to drive the implementation of new products, features, and designs.
• Define product direction, prioritize and manage features that will deliver best-in-class experiences for HFC customers.
• Work with the Software Developers to translate requirements into concepts and elegant user experience design.
• Design and test Digital User Experiences.
• Monitor and track product usage and performance.
• Develop closed loop analytics system to gather customer feedback in order to shape and build future products.
• Track product and feature use and work with product team to analyse and understand implications for product enhancement.
• Lead and develop virtual digital product/innovation teams and brings them together to deliver and maintain superior user tested digital experiences.
• Support the creation of digital platforms by working with technology and business partners, architects and other groups to identify technical and functional needs.
• Craft and maintain development plans and associated user stories that clearly define functionality or feature targets and acceptance criteria.
• Communicate feature status regularly with internal and external partners and management, ensuring that issues are appropriately called out to keep delivery on track.
• Planning and estimating for future client, business and resource requirements
• Resource allocation to production schedules.
• Release management of new features and improvements.
• Determine and select options to achieve goals and/or resolve ad hoc emergent issues.
• Manage partner/consultant relationships within defined contracts/protocols.
• Manage delivery teams assigned to Projects and Change Requests.
• Manage business leads and product managers.
• Adherence to SLAs, response to business queries and product problems.
• Accountable for monitoring of new digital platform revenues (up to 6 months after roll-out) to ensure that the platform(s) meet client requirements.

Qualifications

• A Bachelor’s degree in Business Administration, Economics, Marketing or Information Technology. A Master’s degree in Technology or Business related course is an added advantage.
• 8 years of experience in the technology, banking, telco or product fields.
• 5 years of product development, management or product design experience in the digital world.
• Proven experience delivering large scale, complex web applications.
• Demonstrated expertise in extracting insights from qualitative & quantitative research.
• Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms.
• Possess quantitative and analytical skills to demonstrate benefit realization of project and marketing initiatives for (product).
• Expertise in understanding and analyzing consumer market research results, such as segmentation analysis and drivers of satisfaction related to the online and mobile financial experience.
• Proven ability to build, motivate and manage teams.
• Familiarity with html, xml and web technologies, in a banking context is an added advantage.
• Prince 2 or PMI certification.

Key Competencies and Skills

• A good knowledge of the systems and processes within Financial Services industry especially Core Banking, Payments, Channels, CRM and Data Management.
• Metrics driven with a deep understanding of customer needs and the market landscape.
• Ability to articulate (both written and verbal) product concepts and product requirements.
• Creative expert in building and testing digital user experiences
• Ability to work independently under strict deadlines.
• Results oriented, analytical thinker, problem solving skills.
• Good interpersonal and communication skills.
• Good understanding of existing and emerging technologies.
• Demonstrated good planning and organization skills.
• Team player and must have integrity.

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Reporting to: Manager, Network & Communications Infrastructure

Position scope
The role holder will be responsible for offering front line support for the Bank’s network Infrastructure  including  the  Telephony  system. 

The role will include research, testing and support of the Bank’s network system in line with best practice and the Bank’s ICT guidelines.

Responsibilities

• Research and contribute to Innovation within the department to ensure resource efficient means of operation.
• Perform first level support for all network incidences, maintenance and related issues in the Bank.
• Resolve all Network problems logged promptly and appropriately to ensure exceptional customer experience.
• Schedule and execute preventive maintenance of the Network Infrastructure in the Bank in line with the Bank’s ICT guidelines and related compliance requirements.
• Ensure Network documentation and maintenance of the same within the Bank’s ICT guidelines and related compliance requirements.
• Manage Configuration of all Network equipment in the Bank including backup configuration and application of Standardized configuration  templates to the Network equipment.
• Ensure validity of the Bank’s Network licenses and initiate acquisition of the same where required before expiry.
• Evaluate the Bank’s equipment requirements for supply, implementation and development of new or existing services and systems.
• Facilitate the development of detailed plans to ensure effective scheduling of ICT
• Change during Technology projects in the Bank within expected time and cost frames
• Ensure SLA adherence, monitoring & breaches reporting standards are upheld in line with the ICT guidelines.
• Ensure the highest level of network system availability and performance is achieved through monitoring and proactive initiatives.
• Regular monitoring of all outstanding faults and liaison with services providers regarding the faults and provide periodic reports on network and bandwidth utilization.
• Take part in BCP/DRP process and documentation reviews as recommended by ICT guidelines, ICT Risk guidelines and best practice.
• Carry out periodic network self-assessments on key controls to assess the proper functioning and adequacy of existing controls and  highlight emerging issues and follow through for closure.

Skills & Experience

• University Degree in IT, Computer Science or related field
• Cisco Certification CCNA (Route & Switch), CCNA Security, CCNP (Route & Switch).
• Knowledge of Firewalls (Check Point & Cisco ASA)
• Knowledge of network configuration and troubleshooting will be an added advantage.
• Knowledge of network types i.e. LAN, WAN will be preferred.
• Two (2) years’ experience in a relevant field
• Moderate to advanced skills in computing
• Adaptability and teamwork
• Excellent interpersonal and negotiation skills
• Good communication skills
• Innovative and Creative
• Proven excellent planning, organization and execution skills.
• Ability to drive change
• Working with others
• Active listening
• Good Personal Organisation
• Good knowledge of Banking laws and regulations
• Speed of execution

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